Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
345,741
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AVG. MONTH
7,728
Total Reviews
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SINCE 2014
5,250
Detailed Rating
Customer Service Before Trip
4.63/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.53 (5,250 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3806
  • 4
    886
  • 3
    314
  • 2
    119
  • 1
    125
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  • Tin Leg policy: Standard

    Go with a reputable travel insurance company. Learned my lesson the hard way.

    Ny from NY
    Review Received: October 9, 2017
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    19 out of 42 people found this review helpful
    Tin Leg policy: Luxury

    Rebecca from OH
    Review Received: October 9, 2017
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    3 out of 3 people found this review helpful

    Scheduled interview did not happen, had to reschedule and notify TinLeg that its employee didn't call me.

    I don't see a need for an interview, necessarily. I had all my documents/receipts, and could have just filed them, rather than do an interview where someone else typed in my personal information, and then sent it to me (along with a seperate email 5 minutes later saying my claim wasn't complete because I hadn't submitted documents). I should just be able to file my claim and supporting evidence, and have an interview scheduled if necessary.

    I did have my small claim paid, but it could have been easier. Mostly, don't make me schedule a time for an interview, then don't actually call me after I've arrangement my schedule.

    Tin Leg policy: Luxury

    My wife became sick the day before we were supposed to leave. So we did not go on our trip

    Matthew from KS
    Review Received: October 9, 2017
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    1 out of 2 people found this review helpful

    Review Updated: 11/06/2017

    As advertised.. Thanks!

    Tin Leg policy: Luxury

    So far we have been very pleased with Tin Leg. It was a huge relief knowing that we were covered should something happen to us health-wise while on our recent trip to Europe-that is the main reason we purchased the policy. But, it has been an extra plus to find out that we are also covered for lost luggage since one of our bags is still touring Europe.

    Customer service has been very helpful and supportive, and should we be able to take another trip like this, we will definitely purchase a policy from Tin Leg again.

    Steven from CA
    Review Received: October 7, 2017
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    2 out of 2 people found this review helpful
    Tin Leg policy: Luxury

    I was disappointed that my cost was so much higher due to being 5+ years older than my companions.

    Linda from NC
    Review Received: October 7, 2017
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    0 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    So far, so good. Haven't completed claim yet.

    Susan from LA
    Review Received: October 6, 2017
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    I would certainly use Tin Leg again.

    J from MI
    Review Received: October 5, 2017
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    No problems. We called to see if we were covered for terrorism and told we were. Ultimately we decided to make the trip.

    Roberta from MD
    Review Received: October 2, 2017
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    Your system is very professional and efficient. I will be your customer in the future.

    Robert from NY
    Review Received: October 1, 2017
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    0 out of 0 people found this review helpful
    Tin Leg policy: Economy

    I find that you offer great trip insurance packages for great prices and great coverage. Your service department help me make a great decision on which policy to take and I was very pleased with it.

    I wanted a policy that hit high medical coverage internationally and that would cover a lot of things. I found just what I was looking for on your website and an agent help me answer any questions that I had.

    Gary from CA
    Review Received: October 1, 2017
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    0 out of 0 people found this review helpful