Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
Calendar icon
SINCE 2014
345,741
Calendar icon
AVG. MONTH
7,728
Total Reviews
Star icon
SINCE 2014
5,250
Detailed Rating
Customer Service Before Trip
4.63/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
Loading...

*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.53 (5,250 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3806
  • 4
    886
  • 3
    314
  • 2
    119
  • 1
    125
  • Filter By
    Filter
    Sort By
    Sort
  • Tin Leg policy: Luxury

    serveral months prior to my trip, i thought i might have to cancel. i sent an email to discuss the issue and, in less than 24 hours, received a response as well as an opportunity to meet with a representative. although cancellation was not necessary, i was impressed by the responsiveness to my inquiries.

    Tony from TX
    Review Received: July 2, 2017
    Was this review helpful?
    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    It is easy peasy!
    Love dealing with Tin Leg.

    Mary from TX
    Review Received: June 30, 2017
    Was this review helpful?
    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    Although my experience was good, I was told I would receive a call back within 24 hours explaining the outcome of my proposed claim. I never received a call back. My initial call was on a Sunday Afternoon regarding a medication that I had left behind. I wanted to get that medication by shipping from home and I needed help or advise to get it to me.

    Daniel from MI
    Review Received: June 28, 2017
    Was this review helpful?
    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    After final claims paperwork was received by Tin Leg it took 3 weeks to receive payment. Seemed excessive since I had sent everything they had requested.

    Fred from FL
    Review Received: June 25, 2017
    Was this review helpful?
    1 out of 1 people found this review helpful
    Response from Tin Leg

    What We Found:
    Your claim was submitted on 5/11/17. We received your claim documents via mail on 5/16/17.
    What We Did About it:
    Your claim was approved on 6/1/17 and checks were mailed that same week.

    Tin Leg policy: Economy

    The service representative was very professional and helpful. The insurance gave us peace of mind knowing if something were to happen we would have help.

    Jerry from CA
    Review Received: June 25, 2017
    Was this review helpful?
    0 out of 0 people found this review helpful
    Tin Leg policy: Economy

    The agent was very helpful in steering me to the policy I needed.

    Linda from WA
    Review Received: June 24, 2017
    Was this review helpful?
    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    Waiting for Tin Leg to call me back to interview me about the claim. This waiting period will be almost 30 days.

    Joseph from AZ
    Review Received: June 23, 2017
    Was this review helpful?
    0 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    People are helpful and pleasant. Time for waiting for a response was excessive.

    Ed from NJ
    Review Received: June 20, 2017
    Was this review helpful?
    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    Fortunately there was no need to file a claim. And because of that there is no way to really gauge the claim processing phase and make an assessment.

    Jayakar from CA
    Review Received: June 19, 2017
    Was this review helpful?
    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    Very good experience.

    Allison from WA
    Review Received: June 16, 2017
    Was this review helpful?
    0 out of 0 people found this review helpful

    Review Updated: 07/14/2017

    The claim process was effective and claim representative was knowledgeable. I will use Squaremouth and Tin Leg for my future travel insurance need. Thanks.