Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
346,053
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AVG. MONTH
7,763
Total Reviews
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SINCE 2014
5,255
Detailed Rating
Customer Service Before Trip
4.63/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,255 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3808
  • 4
    888
  • 3
    314
  • 2
    120
  • 1
    125
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  • Tin Leg policy: Luxury

    My experience with Tin Leg was excellent. The did exactly what I had hoped for and exactly what they represented themselves as doing. I am getting ready to purchase another policy with them. I would gladly recommend them. Also, I always use Squaremouth to begin my search. And always recommend them.

    Earl from UT
    Review Received: December 14, 2016
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    1 out of 3 people found this review helpful
    Tin Leg policy: Luxury

    Didn't need it. The best kind of insurance.

    Stephen from UT
    Review Received: December 12, 2016
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    0 out of 2 people found this review helpful
    Tin Leg policy: Luxury

    My experience with Tin Leg was very positive. We had no problems or issues that had to be resolved.

    Barbara from NM
    Review Received: December 10, 2016
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    0 out of 2 people found this review helpful
    Tin Leg policy: Luxury

    Tin leg customer service is very thorough and polite.

    Chloe from CA
    Review Received: December 6, 2016
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    3 out of 4 people found this review helpful

    Review Updated: 01/05/2017

    Got back the money spent on my emergency as promised.

    Tin Leg policy: Luxury

    Researching and acquiring this policy online was very easy. This was not my first policy I purchased through Tin Leg. I required some assistance to update my travel plans (after I had already purchased the policy), and the customer service representative I spoke with was professional and made the process easy for me. I would recommend Tin Leg to others, and I expect to use them in the future.

    Michele from CA
    Review Received: December 5, 2016
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    2 out of 3 people found this review helpful
    Tin Leg policy: Luxury

    Tin Leg continues to be the non plus ultra in travel insurance services.

    william from PA
    Review Received: December 2, 2016
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    0 out of 2 people found this review helpful
    Tin Leg policy: Luxury

    I became ill on our cruise and saw the doctor twice - will be submitting claim to our primary insurance first as I believe they will pay some. Then we will be able to send you an explanation of benefits.

    Marcella from WA
    Review Received: November 26, 2016
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    0 out of 2 people found this review helpful
    Tin Leg policy: Luxury

    I felt that I got a fair price for the coverage that I wanted. I'm glad that I didn't need to use the insurance.

    Sam from NJ
    Review Received: November 24, 2016
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    0 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    I called prior to departure to clarify something with a rep. That went smoothly. The policy appears to be good value, however our trip went well and we did not have to file a claim.

    Don from FL
    Review Received: November 24, 2016
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    0 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    Tin Leg allows me to compare insurance plans/companies for rates and items covered. I called an agent for more clarification and it was helpful. I received my policy documents on line immediately. Luckily, I didn't need to file a claim. I also liked that companies who do not respond to complaints or resolve them satisfactorily are no longer included in Tin Leg's list. I read the customer reviews on Tin Leg and they were helpful. Nice to know Tin Leg also responds to the customer when a complaint is filed.

    DCM from CA
    Review Received: November 8, 2016
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    0 out of 1 people found this review helpful