Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.
See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.
So far, so good. Easy to get policy at reasonable price. Customer service has been great. Will use for next trip.
Ted
Did most on line but needed to change a date. Contacted customer service by phone; rep was pleasant and I received the confirmation by email in a timely manner.
It is easy to sign up and pay for SquareMouth insurance and I have used the service a number of times. My level of satisfaction for this particular experience will be determined by how well my claim is handled. This is my first experience with filing a claim so keeping my fingers crossed that it is a pleasant experience.
Review Updated: 10/27/2016
I am very satisfied with the completion of my claim which was paid in full as outlined in the insurance documentation. The claim took about six weeks to run its course.
Simple process. When I contacted customer service all my questions were answered so I could proceed to choose the right coverage for us.
It would be nice to be offered both *.pdf and text format for policy. In addition, I think the font should be larger when listing exclusions to a policy. I did not have to file a claim but I think e-mailing separately just the contact info would make for better customer service. Otherwise it was a good experience.
It was easy to purchase a policy and easy to understand the coverage I was buying. I wanted specific coverage which I was able to select. Most of all I was glad that the trip went well and I did not need to file a claim.
They are responsive and helpful. I provided the information they needed and they processed the claim quickly and accurately. Would highly recommend.
Great service and easy web site
Have used on 6 trips
Review Updated: 10/01/2016
Very good follow up
Nothing special
This was the second policy we had with Tin Leg for travel out of the country. We did have a claim on our first Policy which was seamless due to wonderful customer service. That is why we insured our trip to Italy with Tin Leg as well as our next trip to the Dominican Republic in 2017.
Tin Leg is reasonable, has good customer service, and is easy to enroll in online.
Fran and Cliff Potocky