Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
346,053
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AVG. MONTH
7,763
Total Reviews
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SINCE 2014
5,255
Detailed Rating
Customer Service Before Trip
4.63/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,255 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3808
  • 4
    888
  • 3
    314
  • 2
    120
  • 1
    125
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  • Tin Leg policy: Luxury

    So far, so good. Easy to get policy at reasonable price. Customer service has been great. Will use for next trip.
    Ted

    Ted from AZ
    Review Received: September 30, 2016
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    0 out of 2 people found this review helpful
    Tin Leg policy: Luxury

    Did most on line but needed to change a date. Contacted customer service by phone; rep was pleasant and I received the confirmation by email in a timely manner.

    Anon from CA
    Review Received: September 30, 2016
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    1 out of 2 people found this review helpful
    Tin Leg policy: Standard

    It is easy to sign up and pay for SquareMouth insurance and I have used the service a number of times. My level of satisfaction for this particular experience will be determined by how well my claim is handled. This is my first experience with filing a claim so keeping my fingers crossed that it is a pleasant experience.

    Margaret from FL
    Review Received: September 29, 2016
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    2 out of 2 people found this review helpful

    Review Updated: 10/27/2016

    I am very satisfied with the completion of my claim which was paid in full as outlined in the insurance documentation. The claim took about six weeks to run its course.

    Tin Leg policy: Luxury

    Simple process. When I contacted customer service all my questions were answered so I could proceed to choose the right coverage for us.

    Linda from AZ
    Review Received: September 25, 2016
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    It would be nice to be offered both *.pdf and text format for policy. In addition, I think the font should be larger when listing exclusions to a policy. I did not have to file a claim but I think e-mailing separately just the contact info would make for better customer service. Otherwise it was a good experience.

    Joe from NY
    Review Received: September 14, 2016
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    1 out of 2 people found this review helpful
    Tin Leg policy: Luxury

    It was easy to purchase a policy and easy to understand the coverage I was buying. I wanted specific coverage which I was able to select. Most of all I was glad that the trip went well and I did not need to file a claim.

    Lisa from CA
    Review Received: September 12, 2016
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    Michael from WA
    Review Received: September 7, 2016
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    1 out of 2 people found this review helpful

    They are responsive and helpful. I provided the information they needed and they processed the claim quickly and accurately. Would highly recommend.

    Tin Leg policy: Luxury

    Great service and easy web site

    Have used on 6 trips

    Keith from CA
    Review Received: September 3, 2016
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    0 out of 1 people found this review helpful

    Review Updated: 10/01/2016

    Very good follow up

    Tin Leg policy: Luxury

    Nothing special

    Chausu from WA
    Review Received: September 2, 2016
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    0 out of 4 people found this review helpful
    Tin Leg policy: Luxury

    This was the second policy we had with Tin Leg for travel out of the country. We did have a claim on our first Policy which was seamless due to wonderful customer service. That is why we insured our trip to Italy with Tin Leg as well as our next trip to the Dominican Republic in 2017.

    Tin Leg is reasonable, has good customer service, and is easy to enroll in online.

    Fran and Cliff Potocky

    Fran from CT
    Review Received: August 31, 2016
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    3 out of 4 people found this review helpful