Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
346,053
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AVG. MONTH
7,763
Total Reviews
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SINCE 2014
5,255
Detailed Rating
Customer Service Before Trip
4.63/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.07/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,255 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3808
  • 4
    888
  • 3
    314
  • 2
    120
  • 1
    125
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  • Tin Leg policy: Luxury

    I called Tin Leg to change the dates of my coverage, and it could not have been easier. The agent was very pleasant and helpful.

    Nancy from FL
    Review Received: July 1, 2016
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    Tin Leg policy: Luxury

    I am just glad we didn't have any need to use Tin Leg.

    Roberta from OR
    Review Received: June 30, 2016
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    0 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    I was able to add a couple of prepaid reservations to our policy's "trip cost" which were made and paid for after buying our policy. On both occasions.your representatives were very helpful and courteous. And of course I was very pleased that neither of our new additions resulted in any additional premium payments.

    Greg from IA
    Review Received: June 30, 2016
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    Tin Leg policy: Standard

    This is the third time I've purchased trip insurance through Squaremouth, and my experience has been consistently excellent. Will come back for future travel.

    Helen from FL from FL
    Review Received: June 30, 2016
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    0 out of 0 people found this review helpful
    Tin Leg policy: Economy

    Square mouth Web site is easy to navigate and the policy comparison page is excellent. I've purchased travel insurance many times from several companies using Sqduaremouth. This is the first time submitting a claim and everything went well with Tinleg Insurance. The claim is being paid.

    Craig from PA
    Review Received: June 29, 2016
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    1 out of 1 people found this review helpful
    Tin Leg policy: Economy

    Easy to compare and purchase coverage. Did not interact with any customer service or claims personnel. Fortunately, did not need to use insurance.

    Ed from TX
    Review Received: June 29, 2016
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    So far I have had no complaints for TinLeg and their customer service has been very helpful, professional and friendly.

    Sarah from FL
    Review Received: June 27, 2016
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    Great overall coverage, great price; like that I was able to compare between policies. quick response to my questions.

    Ada from WA
    Review Received: June 22, 2016
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    0 out of 0 people found this review helpful
    Tin Leg policy: Standard

    Your service did not tell me that I need to provide the airline's document that the flight was cancelled until I contacted a few weeks later to find out about this.

    DeafGator from FL
    Review Received: June 21, 2016
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    2 out of 2 people found this review helpful
    Tin Leg policy: Luxury

    I purchased travel insurance primarily for the Medical Insurance Coverage and considered the Trip Cancellation and Trip Interruption and other aspects to be secondary.

    The customer service staff at SquareMouth were very helpful with my many questions. The website is excellent and easy to use. The ease with which I could compare policies from many companies on SquareMouth.com was the main reason I eventually purchased a policy through the website. I did try a few other websites, but SquareMouth was the most user friendly.

    I had a complicated trip to Europe. We were gone for one month and traveled extensively, the longest we stayed in any one city was 4 nights. I made all the arrangements myself and paid for them on an individual basis. Travel Insurance seems better designed for a trip purchased through an agent or a cruise - one big payment. I also never understood what the policy would cover. if anything, if I found it necessary to cancel one segment of the trip (perhaps because I was too ill to travel), BUT not to come home early. It seems to be designed to cover a trip cancellation prior to departure or to come home early for a covered reason. I purchased the Travel Insurance primarily for the Medical Coverage, which - Thankfully - I did not use. I decided that a complete understanding of all the ins and outs of the other features was not important. I decided that IF I had a problem of some kind to contact SquareMouth or the Travel Insurance Company and ask for assistance and advice. I am happy that we never had any problems and did not test my decision.

    Ellen from MN
    Review Received: June 21, 2016
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    0 out of 2 people found this review helpful