Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
346,362
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AVG. MONTH
7,786
Total Reviews
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SINCE 2014
5,257
Detailed Rating
Customer Service Before Trip
4.63/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.06/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,257 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3809
  • 4
    888
  • 3
    314
  • 2
    120
  • 1
    126
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  • Tin Leg policy: Standard

    Trip dates changed, policy was changed with no problem.

    No name from IL
    Review Received: November 21, 2015
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    Tin Leg policy: Standard

    I sent a claim in on 11/13/15. I am waiting to hear from you. Ernest Hiegl

    ERNEST from CT
    Review Received: November 20, 2015
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    Tin Leg policy: Luxury

    Never sick a day in her life, 85 year old Betty became suddenly ill with multiple life threatening issues. Tin Leg was on the phone with us very early in the process and tried to help coordinate her Emergency Evacuation. Note to all travelers: make sure you have a doctor with admitting privileges on the home end or you will not be transported. Betty was eventually stable enough to commercially fly but was hospitalized in the mean time. We kept impeccable records and in contact with TL/Square Mouth. The reimbursement was perfect, timely and no hassle. Thank you. Thank you.

    Betty from CA
    Review Received: November 15, 2015
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    Tin Leg policy: Economy

    Easy to work with. Did not file a claim.

    Charles from MN
    Review Received: November 14, 2015
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    Tin Leg policy: Luxury

    Excellent product and service. Thank you

    Venugopala from CA
    Review Received: November 13, 2015
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    Tin Leg policy: Luxury

    Satisfied with interaction with staff and claim process.

    Based on this experience, we have already bought our trip insurance from Tin Leg for our next international trip.

    RON from WA
    Review Received: November 13, 2015
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    Tin Leg policy: Standard

    A bit slow processing the claim.

    James from CA
    Review Received: November 12, 2015
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    Tin Leg policy: Luxury

    7 corners lost first submission of claim. I had to resubmit claim 2nd time.

    LeRoy from AZ
    Review Received: November 12, 2015
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    Tin Leg policy: Luxury

    This is the second claim I have had with Tin Leg. The first was for about $5000; the second only $170. Both were handled quickly and satisfactorily.

    Dan from AZ
    Review Received: November 12, 2015
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    Tin Leg policy: Standard

    All things considered, the claim process was fairly easy. We're glad we'd chosen the primary medical option. We were not reimbursed for the transportation cost to and from the hospital emergency room. Reimbursing that medical-related expense would have earned Tin Leg the highest score.

    Travelers from NJ
    Review Received: November 12, 2015
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