Tin Leg Travel Insurance Reviews

Review Updated: 09/03/2017

When I purchased Tin Leg insurance, I was unaware that they will not refund money if the airline issues credit. Other insurance companies refund flights despite airline credit given. I was originally given credit by the tour company towards another trip. Tin Leg wouldn't issue me the funds for the "credit" towards a future trip. I had to email the tour company and get in writing that they would not issue me funds if I could not take the trip. I did get it in writing but other companies I have used just issued the funds without further correspondence. It is for these reasons I would not use Tin Leg again. I have taken a star off for each of these reasons.

I am very glad that you contacted me. Since supplying my claim information to Tin Leg,, Tin Leg has not contacted me regarding my claim. This lack of communications on Tin Leg's part inexcusable! It is not a large claim, especially since Tin Leg will neither cover the cost of my lost Canadian passport nor the cost of purchasing two new US passports due to lost photocopies of those US passports during our trip to England..

At this point, I will NOT RECOMMEND Tin Leg to any new insurance buyers on your website!

Best regards,

Ed from IA

We had a claim for $536 for 2 visits to the ship's physician, the 2nd visit being a follow-up to the first. Tin Leg approved and paid for the first visit, then denied the second visit ($143) on the grounds that the problem did not occur while on board the ship. In a very stern email to the claims processor I pointed out that all pre-existing conditions had been waived because the policy had been purchased immediately after the initial deposit, and also that we were travelling and the policy coverage period began a week before we boarded the ship. The claim was fully documented by detailed statements and forms from the physician.

Weeks later they agreed to pay the $143 and sent a check.

In the past we had one small claim to Tin Leg (for ship's physician) and one large claim ($5000) for a completely cancelled cruise due to needed surgery. Tin Leg covered those without any problems.

I will certainly hesitate to use Tin Leg again. There "interpretation" of the policy terms was ridiculous, and obviously they were just trying to save a few dollars.

Review Updated: 08/18/2017

Stay clear of this company. They do not pay on claims. Very poor customer service squaremouth seems to be connected with them. A total scam. Shop elsewhere to avoid getting ripped off like we did.