Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
325,145
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AVG. MONTH
6,910
Total Reviews
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SINCE 2014
5,114
Detailed Rating
Customer Service Before Trip
4.63/5
Customer Service During Trip
4.07/5
Customer Service During Claim
4.08/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.53 (5,114 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3714
  • 4
    863
  • 3
    308
  • 2
    117
  • 1
    112
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  • Tin Leg policy: Gold

    All good. Mostly cared about emergency med evac and medical care-prices were good. Fortunately did not have to use!

    REBECCA from CO
    Review Received: May 28, 2025
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    0 out of 2 people found this review helpful
    Tin Leg policy: Economy

    They denied my claim based on "pre-existing condition" which is ridiculous because I have NEVER been seen or treated for this condition in the past.

    Karen from AZ
    Review Received: May 28, 2025
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    0 out of 9 people found this review helpful
    Response from Tin Leg

    Thank you for sharing your feedback. Your claim was denied because your policy does not include coverage for cancellations due to pre-existing conditions, which is only available in plans with pre-existing condition benefits. We understand this outcome is frustrating. For any additional questions, please email your claim adjuster directly.

    Tin Leg policy: Gold

    Great policy! Led to believe I could extend original policy if trip was extended but underwriter said no.

    John from CT
    Review Received: May 28, 2025
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    0 out of 0 people found this review helpful
    Tin Leg policy: Gold

    Nothing really to say. It’s a good website and service. I had need to use my policy so no further experience !! Yay!!

    Iva from NY
    Review Received: May 28, 2025
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    0 out of 0 people found this review helpful
    Tin Leg policy: Gold

    The claim process was a little complicated, but I was able to provide information and claim was processed in the timely manner. I was actually surprised at TinLegs assistance with the claim process. Everything worked out as I would expect from a trip insurance policy..

    Anonymous from CO
    Review Received: May 27, 2025
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    0 out of 0 people found this review helpful
    Tin Leg policy: Gold

    Avis from TX
    Review Received: May 25, 2025
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    0 out of 0 people found this review helpful

    Although, there was a lot of proof involved in the process, I can understand why it's required. TinLeg was very responsive. I would definitely use Squaremouth and TinLeg again.

    Tin Leg policy: Gold

    The insurance was easy to buy. When using tin leg it had multiple insurances with varying degrees of coverage. This made it easy to pick what we wanted.

    Deborah from WI
    Review Received: May 25, 2025
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    0 out of 1 people found this review helpful
    Tin Leg policy: Gold

    Agents are always courteous and willing to help. Most of all, I love that humans actually answer me like in the good old days.

    Gloria from FL
    Review Received: May 25, 2025
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    1 out of 1 people found this review helpful
    Tin Leg policy: Luxury

    Very good and professional

    Patty from CA
    Review Received: May 24, 2025
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    0 out of 0 people found this review helpful
    Tin Leg policy: Gold

    So far I'm very impressed with the processing of my claim. To me it's pretty cut and dry we'll see if I find that to be after my interview. I'm using tin leg again and a trip to Italy in the fall. My girlfriend is using it as well. I'm not saying this to gain any favor It's just the facts. Square mouth is very easy to use and I would recommend it.

    Vanessa from VA
    Review Received: May 24, 2025
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    0 out of 0 people found this review helpful

    Review Updated: 06/21/2025

    Very efficient and I highly recommend.