Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.
See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.
Easy to sign up for and support answered question quickly and accurate.
So far, filing a claim has been quite easy. I need to upload a bit more information and then I will be able to report back on how it went.
Never had to use the insurance , but we felt a piece of mind being covered if we needed it
I didn’t hear anything right before our trip. It would have been reassuring to hear confirmation of the policy.
Our flight/ trip was cancelled due to the winter storm and could not be re-booked for several days due to weather, etc. We received a full refund on what we insured in a timely manner.
So far, so good. Purchasing the coverage was easy.
Unfortunately I had a medical incident while in Germany and I had to file a claim.
The assistance I have received while working through the claims process has been very good - I have two separate phone calls and on each call the customer service agents were great. Made me very comfortable in navigating the early part of the claims process, answered all my questions
I just submitted a number of files in support of my claim and expect that the process will pick up next week.
So..., so far, so good.
Review Updated: 05/09/2026
Filed a claim after being admitted to a hospital in Germany for a kidney stone issue. I called customer service twice, once before filing the claim and a second time to ensure I was doing everything “right” before hitting send - both interactions were great. After filing the claim I had to submit one additional piece of information and my claim was then paid about 10 days after that. In total the process took less than 4 weeks. I’ve told everyone I know that travels they need to use this company - I know that some already have. Highly recommend them.
It as so easy to find an appropriate policy, and then when I had to change the dates of my departure, TinLeg's customer service was very helpful and made it so easy. I've used TinLeg for a number of years now and would highly recommend.
Terrible customer service asking me for all kinds of information for a single item I bought from a pharmacy for allergic eye irritation. 0 stars.
Thank you for sharing your feedback. We understand that providing documentation for a pharmacy item can be frustrating, and we are here to help. While this claim was closed per your request, please note that policies typically require a physician's consultation for coverage; however, you can always submit a medical report for review by emailing your claim adjuster to reopen your claim.
Had trouble with computer program when trying to purchase…dates kept changing automatically from 2026 to 2027. Had to call customer service for help.
I called the 24 hr line and got the information I needed. The customer service representative was very nice and knowledgeable.
Last updated: November 11, 2026