Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
346,922
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AVG. MONTH
7,878
Total Reviews
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SINCE 2014
5,257
Detailed Rating
Customer Service Before Trip
4.63/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.06/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,257 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3809
  • 4
    886
  • 3
    315
  • 2
    121
  • 1
    126
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  • Tin Leg policy: Luxury

    Highly rated. Liked the comprehensive aspect. Would recommend. Seemed awfully expensive. Enquiry regarding increasing coverage slightly for additional three days was handled promptly, but cost way too much.

    Judith from CA
    Review Received: January 31, 2015
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    Tin Leg policy: Luxury

    I will know more after I make my claim. So far they have been helpful. I am gathering my documents and will let you know when my claim is processed.

    Brenda from NY
    Review Received: January 30, 2015
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    Tin Leg policy: Luxury

    The experience of enrolling online was fine. I had one question which was quickly answered by customer service. Fortunately, I did not need to file a claim which is how it should be. The only issue I see is Square Mouth owning certain of the insurance carriers that it offers. Recommending companies that you own can be a bit dicey. But again, I had no issues on my trip and no reason to file a claim.

    Jack from NJ from NJ
    Review Received: January 27, 2015
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    Tin Leg policy: Luxury

    So far I have good experience with Tin Leg. Especially when I all the customer service always I get someone to answer me. I am yet to file a claim. Will provide more feedback once my claim is processed.

    Ashokkumar from NC
    Review Received: January 26, 2015
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    Tin Leg policy: Luxury

    i MADE THIS CLAIM IN oCTOBER. i HAVE JUST RECEIVED 2 OF THE 5 CHECKS DUE TO ME...AS OF 1-19-15, THERE WAS A MESS UP ON THE CLAIM FORM....THEY HOPE TO CORRECT IT BY THIS WEEK.

    pATRICIA sCHWARTZ

    Stephen from VA
    Review Received: January 19, 2015
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    Tin Leg policy: Luxury

    Everything was fine. I got the coverage that I wanted.

    William from MD
    Review Received: January 19, 2015
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    Tin Leg policy: Luxury

    My experience with Squaremouth was just fine.

    Don from WA
    Review Received: January 16, 2015
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    Tin Leg policy: Luxury

    Thanks for the great service and the peace of mind! We will use you again in the future and recommend you to others!

    Mark from MN
    Review Received: January 16, 2015
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    Tin Leg policy: Standard

    Having travel insurance is peace of mind. There were no health problems on this trip, but one never knows. It's responsible traveling to buy a policy.

    Madge from IN
    Review Received: January 15, 2015
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    Tin Leg policy: Luxury

    Customer service was helpful when I called completely stressed out from a canceled night flight with 6 teenagers & no luggage. I just printed my paperwork to file a claim.

    Andrew from NY
    Review Received: January 13, 2015
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