Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
347,176
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AVG. MONTH
7,770
Total Reviews
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SINCE 2014
5,259
Detailed Rating
Customer Service Before Trip
4.63/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.06/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,259 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3811
  • 4
    886
  • 3
    315
  • 2
    121
  • 1
    126
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  • Tin Leg policy: Standard

    It would be foolhardy not to purchase traveler's insurance for a 42-day cruise to the Mediterranean. So, my internet search and research provided quality reviews for both the Squaremouth site and the Tin Leg portfolio. In addition, the policy was comparably priced and provided better coverage.

    We never had occasion to make a claim, but it was there if we needed it. Isn't that the purpose of insurance?

    Vic from FL
    Review Received: December 19, 2014
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    Tin Leg policy: Luxury

    This is the second travel insurance policy bought from Tin Leg. There was no claim on the first one and I am busy compiling the paperwork for a claim on the second one. Will keep you posted.

    George from CA
    Review Received: December 17, 2014
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    Tin Leg policy: Standard

    Purchase price was good. Hopefully the claim process for the person who was I'll and could not travel will go smoothly

    Ronald from NJ
    Review Received: December 14, 2014
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    Tin Leg policy: Economy

    Tin Leg took an awfully long time to get back to us with an answer to a simple question

    David from NY
    Review Received: December 13, 2014
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    Tin Leg policy: Luxury

    I liked the overall service and ease of the systems of Tin Leg. I will know more about your service when I file my claim.

    Holly from NY
    Review Received: December 10, 2014
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    Tin Leg policy: Luxury

    We are thankful that we did not have to file any claim with Tin Leg. Our cruise line protected our missed flight connection. We always purchase travel insurance, especially for medical and evacuation coverage, and are always thankful when we do not have to file a claim.

    John from OH
    Review Received: December 6, 2014
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    Tin Leg policy: Luxury

    So far I have had a very positive experience with Tin Leg and would recommend their services to other travelers.

    Kristy from MO
    Review Received: December 5, 2014
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    Tin Leg policy: Economy

    Provided the best coverage for the best price.

    Mary Jo from IL
    Review Received: December 4, 2014
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    Tin Leg policy: Luxury

    We were delighted with the service and your company's professional performance. Everyone I dealt with was extremely pleasant and knowledgable with respect to the policy. If I could give you a 10 star rating, I would. I selected your company after searching a comparison of travel insurance policies on the internet. Your company stood out immediately and I am thrilled it did. I would definitely use your insurance company again and I will make a point of telling everyone I know about your company. There was nothing I disliked about our policy. Everything your policy promised proved to be true. Thank you for offering such special service.

    Deborah from CA
    Review Received: December 4, 2014
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    Tin Leg policy: Luxury

    Had no problems with purchasing, and fortunately did not need to use it.
    Although our flight was delayed, the airlines covered the night's hotel and we were able to switch the days of our planned tour.

    Nancy from OH
    Review Received: December 3, 2014
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