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Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
347,455
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AVG. MONTH
7,786
Total Reviews
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SINCE 2014
5,260
Detailed Rating
Customer Service Before Trip
4.63/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.06/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,260 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3811
  • 4
    887
  • 3
    315
  • 2
    121
  • 1
    126
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  • Tin Leg policy: Luxury

    So far so good, despite one email showing up as spam and causing a lot of confusion. We will see how the claim goes.

    Jessica from CA
    Review Received: September 12, 2014
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    Tin Leg policy: Luxury

    Great service. No problems or issues.

    Lorie from NC
    Review Received: September 12, 2014
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    0 out of 0 people found this review helpful
    Tin Leg policy: Standard

    My husband and I purchased a policy with TinLeg through Squaremouth. Just wanted to let you know how very pleased we were with the insurance and how responsive Tin Leg was when we needed to file a claim because the resort where we were to meet family closed due to forest fires and we needed to rebook our return flight through another city. The staff was thoroughly professional and extremely helpful in providing us with the necessary information and forms to file a claim. And, the claim was promptly handled, with the additional fees we had to pay reimbursed to us.
    Thank you.

    Sally from VA
    Review Received: September 8, 2014
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    4 out of 5 people found this review helpful
    Tin Leg policy: Luxury

    We added a trip to our tour and called to up our insurance coverage. Somehow the communication between Squaremouth and Tin Leg didn't get confirmed. Had to call back just before trip to make sure it was in place. Otherwise all worked well as usual.

    John from FL
    Review Received: September 8, 2014
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    The sales rep was extremely knowledgeable. I will be using your company from now on - better prices with more coverage than competitors.

    Roger from WA
    Review Received: September 6, 2014
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    Feel completely satisfied with your services and the quick respond received from Tin Leg customer service. I got my ID card emailed to me within hours and gave me a peace of mind knowing I have travel insurance before my departure. Thank God I did not need to file any claim, but would highly recommend your services.

    William from NY
    Review Received: September 4, 2014
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    0 out of 0 people found this review helpful
    Tin Leg policy: Economy

    I will wait to see how well, promptly, and fairly my claim is handled.

    Jackline from AL
    Review Received: September 3, 2014
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    Fair price in comparison with comprehensive coverage. Thankfully didn't need it!

    Laura from AZ
    Review Received: September 3, 2014
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    0 out of 0 people found this review helpful
    Tin Leg policy: Standard

    Upon arrival in Instanbul my luggage was lost for 2 days and once I get to a place where I can copy and submit, I will send in my claim.

    Robert from FL
    Review Received: August 27, 2014
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    1 out of 2 people found this review helpful
    Tin Leg policy: Economy

    The first day out on the bus to the Vatican in Rome Italy, we were robbed of everything we had: 230.00 euros, credit cards, drivers' license, medical cards, photos...everything. We got nothing back. How's that for insurance?!

    Carole from NY
    Review Received: August 24, 2014
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    0 out of 0 people found this review helpful