Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
347,455
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AVG. MONTH
7,786
Total Reviews
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SINCE 2014
5,260
Detailed Rating
Customer Service Before Trip
4.63/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.06/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,260 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3811
  • 4
    887
  • 3
    315
  • 2
    121
  • 1
    126
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  • Tin Leg policy: Standard

    Tin Leg insurance offered more coverage and better pricing for our trip than all other insurances.
    we would take them again in the future.

    Rosemarie from OR
    Review Received: June 23, 2014
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    0 out of 0 people found this review helpful
    Tin Leg policy: Standard

    The ability to comparison shop withy ease was a huge plus!

    Jeff from CA
    Review Received: June 22, 2014
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    Very user friendly site. Great reviews as well.
    The comfort level with this site was high, and we felt supported all along our trip.

    Richard from AR
    Review Received: June 22, 2014
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    Two days before my scheduled departure I had a cardiac cath and had to cancel my entire trip. A quick call to your customer service number helped me get the claims process started. On June 9th I saw my doctor for my follow up and got all of the papers signed to make my claim. Now I am waiting for payment. Would I recommend Square Mouth? It all depends on how quickly my claim is paid.

    Eugene from NJ
    Review Received: June 22, 2014
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    3 out of 4 people found this review helpful
    Tin Leg policy: Standard

    Had some initial conusion re rates and dates--could not reach anyone to get facts

    Policy fine

    Yes

    no name from NV
    Review Received: June 19, 2014
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    0 out of 0 people found this review helpful
    Tin Leg policy: Economy

    No events during the trip. No claim to be processed.

    MH from IL
    Review Received: June 13, 2014
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    Because of health reasons we were not able to make the trip to China. You folks were notified but no refund was given. We were given a credit for future trip but had to give dates for new trip in short period of time. This was not possible so we will lose all premiums paid for this trip.

    Gary from CA
    Review Received: June 12, 2014
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    169 out of 222 people found this review helpful
    Tin Leg policy: Standard

    Provided peace of mind

    Nancy from GA
    Review Received: June 11, 2014
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    We had no claim, but the sign up process was very easy.

    peter from CA
    Review Received: June 5, 2014
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    0 out of 0 people found this review helpful
    Tin Leg policy: Economy

    Never had to use the insurance during the trip. NA

    Rodney from CA
    Review Received: June 5, 2014
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    0 out of 0 people found this review helpful