Overview

Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.

Trips Protected
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SINCE 2014
347,455
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AVG. MONTH
7,786
Total Reviews
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SINCE 2014
5,260
Detailed Rating
Customer Service Before Trip
4.63/5
Customer Service During Trip
4.05/5
Customer Service During Claim
4.06/5

See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (5,260 reviews)

Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.

  • 5
    3811
  • 4
    887
  • 3
    315
  • 2
    121
  • 1
    126
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  • Tin Leg policy: Luxury

    We didn't need to contact the insurer during the trip, and no claim was filed.

    Susan from FL
    Review Received: May 24, 2014
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    Tin Leg policy: Luxury

    Great customer service. Answered questions and provided information to all my questions on a one on one basis. Never had any question that if needed this company and it's personnel would be ready to provide assistance and transportation in a medical emergency. Very comforting experience, we will use them during our next extended travel.

    Asa from FL
    Review Received: May 24, 2014
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    28 out of 41 people found this review helpful
    Tin Leg policy: Luxury

    We received our policy promptly, and thank goodness we did not have a reaaon to have a claim processed.

    Kathleen from OK
    Review Received: May 22, 2014
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    Provided me with the coverage I wanted.

    Chizuko from FL
    Review Received: May 21, 2014
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    0 out of 0 people found this review helpful
    Tin Leg policy: Economy

    My husband became ill while we were traveling and looked as through we may need to seek medical attention. While, thankfully, we did not need to do, I was comforted by the detailed information in our policy that guaranteed that we would have been well taken care of. The premium for the policy was absolutely worth the peace of mind we had and will certainly buy again!

    Gina from IL
    Review Received: May 21, 2014
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    No claims needed, but it was reassuring to have this coverage.

    David from MI
    Review Received: May 21, 2014
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    These questions are not applicable for this policy, because we will not have a claim. As a result, there has been no experience with the actual insurance carrier. On one previous claim, however, travelSafe provided excellent and very efficient and fair service.

    ROBERT from FL
    Review Received: May 19, 2014
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    0 out of 0 people found this review helpful
    Tin Leg policy: Economy

    Our trip was cancelled because of sudden paralysis in my husband's face. We have just begun to do the paperwork so I can evaluate "processing your claim"

    Joan from CA
    Review Received: May 18, 2014
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    1 out of 5 people found this review helpful
    Tin Leg policy: Luxury

    None of the above was really applicable, we booked online and fortunately we had no occasion to use it as we returned home without any problems.

    Peter from NY
    Review Received: May 18, 2014
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    0 out of 0 people found this review helpful
    Tin Leg policy: Luxury

    I received great and clear information on my policy. My trip was completed without incident therefore do not have any opinion on the provider's performance during the trip and processing the claim.

    Vincent from NJ
    Review Received: May 15, 2014
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    0 out of 0 people found this review helpful