Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.
See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.
As I recall (more than 6 weeks previous to this review & travel) the purchase process was easy. I felt some peach of mind that should I need medical it would be there. The peace of mind makes it worth the additional cost of the travel, especially mine of 28 days & some major concerns.
We purchased a policy with Tin Leg (TLE13-100277) to cover our trip from Chicago to Costa Rica. Our itinerary required us to make a connecting flight in Houston both ways.
My wife came down with intestinal cramps and diarrhea on the 4th day of our trip and had to be seen by a doctor
In addition to that on our return trip, bad weather in Houston delayed the departure of our plane from there by about 6 hours. This caused us to miss the last connecting flight from Houston to Chicago and forced us to stay overnight there. We filed a claim for medical expenses and the cost of the hotel room.
We filed a claim on June 9th. As of this date (June 25th) we have not even had an acknowledgement that the claim has been received. We would not recommend this company to other travelers.
A most useful and effective service; thank you.
Customer service was very helpful and polite in answering questions and providing information about the insurance we were seeking. We did not need to file any type of claim but the price for the insurance we needed was pretty fair.
Tin Leg insurance offered more coverage and better pricing for our trip than all other insurances.
we would take them again in the future.
The ability to comparison shop withy ease was a huge plus!
Very user friendly site. Great reviews as well.
The comfort level with this site was high, and we felt supported all along our trip.
Two days before my scheduled departure I had a cardiac cath and had to cancel my entire trip. A quick call to your customer service number helped me get the claims process started. On June 9th I saw my doctor for my follow up and got all of the papers signed to make my claim. Now I am waiting for payment. Would I recommend Square Mouth? It all depends on how quickly my claim is paid.
Had some initial conusion re rates and dates--could not reach anyone to get facts
Policy fine
Yes
No events during the trip. No claim to be processed.
Last updated: November 14, 2026