Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.
See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.
These questions are not applicable for this policy, because we will not have a claim. As a result, there has been no experience with the actual insurance carrier. On one previous claim, however, travelSafe provided excellent and very efficient and fair service.
Our trip was cancelled because of sudden paralysis in my husband's face. We have just begun to do the paperwork so I can evaluate "processing your claim"
None of the above was really applicable, we booked online and fortunately we had no occasion to use it as we returned home without any problems.
I received great and clear information on my policy. My trip was completed without incident therefore do not have any opinion on the provider's performance during the trip and processing the claim.
Documentation received extremely fast. Can't rater the providers other performance as i had no claims.
The policy was easy to purchase and covered everything important. Price was excellent! Thankfully, it was not needed, but i had confidence it would have done everything expected of it if I had.
Did Not Need to File A Claim
we didn't contact company while we were away; our lugggage was delayed for 3 days and we just filed a claim last week. I called company before filing the claim and talked to someone who apparently isn't very customer friendly. she answered my question but clearly wasn't engaged in the process. we'll see how our claim is resolved
Thank goodness, didn't need the insurance. Performance to purchase was excellent.
We had no need to try and process a claim.
Last updated: November 14, 2026