Tin Leg Travel Insurance Reviews

I have filed a claim since my airline went out of business, and I had to incur significant costs to find another way home. I am in the early stages of my claim so it’s hard to rate how things are going so far.

The last update that I have received regarding my claim was nine days ago. Allegedly, the team was “working diligently” on my claim, but I have not received an update since. I am beginning to seriously worry.

User friendly, informative and responsive customer service rep.

It didn’t occur to me that the policy would only cover delayed baggage for one portion of the trip, not the entire trip. It’s somewhat useless to only cover one portion. It’s not like the value of the item changes, depending on whether I am traveling or back at home.

Easy to apply for and reasonable cost. Gave me peace of mind.

The online person was very friendly and helpful. Someone answered right away and was able to explain coverage and how I would be reimbursed. I'm going through that process now.

Excellent customer service!

Customer service was responsive and helpful.

My became ill with pneumonia during our trip in France. I retained all receipts and documentation and Tin Leg reimbursed us for the amount requested. It took a little back and forth but but we are satisfied with the the result.

My dissatisfaction mostly stems from Tin Leg’s refusal to reimburse us for any toiletries when our suitcases were delayed for four days. In the policy overview that we received upon purchasing coverage, Tin Leg states that in case of baggage delay ‘ "We will pay You for the expense of replacing necessary personal effects’ ; however, when I filed our claim, tin leg refused it saying that

‘ on page 14 of 28 in your PDF policy certificate….The following exclusions apply to Baggage Delay and Baggage/Personal Effects Only:

We will not provide benefits for any loss or damage to:
…
16. consumables including medicines, perfumes, cosmetics, and perishables.

Perhaps this is standard understanding in insurance terms- that is, that ‘necessary personal effects’ would not include toiletries. However as someone who was without luggage for four days in an Italian heatwave, o would beg to differ. A good lesson for me to read the fine print, but also to avoid Tin Leg in the future.

Oh also, their customer service is outrageously, laughably AI.