Tin Leg Travel Insurance Reviews

Thank you for sharing your feedback with us. Your satisfaction is very important to us, and we would like to better understand what went wrong and how we can make it right. We would like to schedule some time to speak with you regarding your concerns. Please visit our Zero Complaint page at - https://www.squaremouth.com/zero-complaint-guarantee and complete this form to open a Zero Complaint case. You will receive an email to schedule a time to speak with a member of our team.
Thank you for giving us the opportunity to improve our products and services.

Thank you for sharing your feedback with us. We apologize for the frustration you have experienced throughout the claim process.
I have discussed your claim with our claim team to gather more information about your claim. I understand that your claim is still in process and we require additional documents to support your claim, including flight itineraries and receipts for the loss you incurred during your delay. It is important to remember that insurance is highly regulated, and documentation is required, for any claim. Your claim adjuster reached out via email today with a list of missing documentation for your claim. We appreciate your patience and hope to make the process smoother for you moving forward.

Thank you for your feedback. We apologize for the inconvenience you experienced while trying to get information during your trip delay.
We understand how frustrating it can be when timely assistance is needed, and we regret that our customer service agents were unable to provide the answers you were looking for. Our customer service team is dedicated to offering the best support possible, but it's important to note that they are not claims adjusters and thus cannot guarantee coverage details or outcomes. Claims adjusters have the specific training and authority to handle coverage determinations and complex policy questions.
After reviewing your policy, I see you have initiated your claim with our claim team and scheduled a call on 06/06 with them. Our team will be happy to answer your claims related questions and they will be able to review your policy and provide the detailed information and support you need.
Again, we apologize for any inconvenience this may have caused and appreciate your understanding.

Thank you for sharing your feedback with us. We apologize for the frustration you have experienced throughout the claim process.
I have discussed your claim with our claim team to gather more information about your claim. I understand that your claim is still in process and we require additional documents to support your claim, including flight itineraries and receipts for the loss you incurred during your delay. It is important to remember that insurance is highly regulated, and documentation is required, for any claim. Your claim adjuster reached out via email today with a list of missing documentation for your claim. We appreciate your patience and hope to make the process smoother for you moving forward.