Tin Leg Travel Insurance Reviews
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Overview
Tin Leg offers nine policies on Squaremouth, with its Gold plan being the top seller on the marketplace. They provide affordable cancellation options and have plans tailored for cruises and adventure travel.
See how Tin Leg compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Tin Leg customers praise the provider’s customer service, especially when making changes to their coverage or trip details. However, some have expressed frustration with the claims process, particularly regarding the amount of documentation required.
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“Tin Leg policy: GoldJohn from TXReview Received: April 14, 2024Was this review helpful?0 out of 1 people found this review helpful
A little too much on the verification/proof requirements.
“Tin Leg policy: StandardTheir response was pretty fast, my claim was finalized in 2 weeks.
Helen from NYReview Received: April 13, 2024Was this review helpful?3 out of 5 people found this review helpful“Tin Leg policy: GoldWe were unable to take the trip in January. Tin Leg would neither cancel our insurance and refund the money nor change the dates for coverage to our upcoming trip this August. We paid a large amount of money for nothing.
Abbie from PAReview Received: April 13, 2024Was this review helpful?12 out of 13 people found this review helpful“Tin Leg policy: PlatinumThey were extremely accommodating when my Antarctica trip was postponed twice by my cruise company the first due to COVID and the second for the war in Ukraine and was able to extend to the new dates and keep coverage without any additional charges. I had peace of mind knowing that I was covered.
Kyle from MDReview Received: April 12, 2024Was this review helpful?3 out of 4 people found this review helpful“Tin Leg policy: AdventureEasy to purchase my coverage and no vlaims
Clinton from MDReview Received: April 11, 2024Was this review helpful?0 out of 1 people found this review helpful“Tin Leg policy: GoldDouglas from WAReview Received: April 10, 2024Was this review helpful?0 out of 0 people found this review helpfulMuch more quick than my last experience with travel insurance claim. Did request a lot of unexpected information, but learned from last time to keep every piece of paper associated with trip until after claim closed. Overall happy with the experience and will use them again.
“Tin Leg policy: GoldI have been using Squaremouth/Tin Leg for a few years now, the process is smooth and simple and the rates are very good. I have been able to find exactly the coverage I needed for each type of trip, and the customer service (when I've needed it) has been very good.
I hope if I ever DO have to file a claim for anything that I have the same experience.
Thank you.Karin from MIReview Received: April 10, 2024Was this review helpful?2 out of 2 people found this review helpful“Tin Leg policy: PlatinumWife hospitalized in Rome. Tried to call both phone numbers. Could not reach you, because our European phone plan could only reach numbers on Whats app.
Made claim 11 days ago, but still have not been contacted by Robin Assist in claims Dept.
Michelle at Tin Leg was mossy helpful.Richard from CAReview Received: April 9, 2024Was this review helpful?10 out of 10 people found this review helpful“Tin Leg policy: PlatinumFiled claim over week ago but no response to date
Alicia from TNReview Received: April 9, 2024Was this review helpful?3 out of 3 people found this review helpfulResponse from Tin LegHi Alicia
Thank you for bringing this to our attention. I understand you submitted your claim on 4/1/2024. Your claim is being reviewed. Our team will be in contact with you regarding what information is needed in order to make a determination on your claim.
Thank you for your patience. Please let us know if there is anything else we can assist with.
“Tin Leg policy: GoldRon from INReview Received: April 6, 2024Was this review helpful?0 out of 0 people found this review helpfulTin Leg was very easy to work with and very prompt in requesting any additional information needed. Their claim process is as good as any I have dealt with.