Tin Leg Travel Insurance Reviews

Thank you for sharing your feedback. While we're pleased to hear that our claims representative provided friendly service, we regret that the outcome of your claim and the technology available didn’t meet your expectations.
We understand how important it is to have efficient tools, especially when it comes to tracking claims. Your suggestion for a portal is very helpful, and I am happy to share that this is our current focus, and hope to release this option by 2025. We are continually looking at ways to improve our systems and customer experience. We'll certainly take your feedback into consideration as we work on enhancing our claims process.
If you have any further questions or concerns, feel free to reach out to us. We’re here to assist you.

Thank you for sharing your feedback with us. I understand the frustration you felt when dealing with your internal flight cancellation. While our emergency assistance line is focused on medical emergencies, please know that many expenses incurred during your trip may still be covered under your policy’s reimbursable benefits. You are welcome to submit a claim for any expenses related to your flight cancellation or other covered events. Our team is here to guide you through the claims process, and we’re happy to assist with any questions you may have.

Feel free to reach out if you need further support, and we appreciate the opportunity to assist you!

Here’s a response you can use for the review:

Thank you for your feedback, and we apologize for the issues you experienced while trying to connect with our representative overseas. We understand how frustrating that must have been. In addition to phone support, our team is also available via live chat or email, which may provide a more reliable connection for international communications. We’ll certainly consider your suggestion of using WhatsApp as we continue to look for ways to improve the customer experience.

Please don’t hesitate to reach out again, and we appreciate your recommendation!

Thank you for sharing your experience, and I’m sorry to hear about the challenges you and your husband are facing. We understand how important it is to be there for a loved one, especially during such a critical time, and we empathize with the situation.

After carefully reviewing your claim, we regret to inform you that it was determined the situation falls under the category of a pre-existing condition. While the transplant itself was unforeseen, the medical appointments related to your husband’s ongoing treatment are considered to be connected to the pre-existing condition. Unfortunately, the policy you purchased does not include coverage for pre-existing conditions, and therefore, any losses resulting from this could not be covered. We have product offerings that will cover pre-existing conditions and would be happy to guide you to those options for your future travel needs.

I understand this may not be the outcome you were hoping for, and I wish we had better news to share. If you have any further questions about the policy or would like more detailed clarification on the coverage, we are here to help.

Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and confusion caused during your recent interaction with our representative. After reviewing the details of your request, we acknowledge that a mistake was made in not recognizing the correct year on your policy. This oversight led to unnecessary stress and took up your valuable time, which we deeply regret.

We have already taken steps to address this internally and will be using this incident as a learning opportunity to reinforce the importance of attention to detail. Our goal is to provide seamless and accurate service, and we understand that we fell short in this instance.

Please know that we are committed to improving, and we hope you’ll give us another opportunity to serve you better in the future.