Overview

Travel Insured International offers four comprehensive policies on Squaremouth, with their most popular plan, FlexiPAX, featuring a unique ‘a-la-carte’ approach. This allows customers to customize their coverage by selecting the protection limits that best suit their specific trip.

Trips Protected
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SINCE 2004
190,664
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AVG. MONTH
3,518
Total Reviews
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SINCE 2004
4,016
Detailed Rating
Customer Service Before Trip
4.48/5
Customer Service During Trip
4.07/5
Customer Service During Claim
3.71/5

See how Travel Insured International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

Customers appreciate Travel Insured International’s helpful and responsive customer service. Many have positive claims experiences, though some report challenges in meeting the provider’s documentation requests.

  • 5
    2501
  • 4
    748
  • 3
    310
  • 2
    93
  • 1
    137
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  • Travel Insured International policy: FlexiPAX

    All contact with Travel Insured International was handled in a very professional manner.

    James Thomas from TN
    Review Received: June 9, 2025
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    Travel Insured International policy: FlexiPAX

    Overall the experience was smooth from purchase to receiving my claim. I think the website for the claim submission process wasn't as straight forward as it could be, but I was still able to submit everything needed.

    N from MI
    Review Received: June 9, 2025
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    1 out of 1 people found this review helpful
    Travel Insured International policy: FlexiPAX

    Great customer service!

    Pamela from CA
    Review Received: June 8, 2025
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    0 out of 0 people found this review helpful
    Travel Insured International policy: FlexiPAX

    Once I had all my paperwork completed, including the doctor's note of why I couldn't go on this trip and had to cancel the response was very very fast within a week I think and I received a check a few weeks later. Very easy, efficient and I appreciated that process

    Joanne from FL
    Review Received: June 3, 2025
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    1 out of 3 people found this review helpful
    Travel Insured International policy: FlexiPAX

    I do read the reviews and they seem honest...
    I make my decision based on what I need for the protection of the trip and what my circumstances are.
    When I call for more information each rep is clear and concise and informative.
    I have a small luggage claim and believe it will go smoothly.

    Evey from NM
    Review Received: June 2, 2025
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    0 out of 1 people found this review helpful
    Travel Insured International policy: FlexiPAX

    My husband (who had a separate but identical policy) got sick on the plane to Europe and was in a hospital in Frankfurt for 10 days. I contacted your emergency line soon after we got to the hospital and the Robin Assist people were incredibly helpful, including getting us a nurse escort and business class seats so we could get home. Walking to the hospital one day, I turned my ankle, which resulted in relatively small out of pocket expenses for me.
    In addition to the Robin Assist people I have spoken to two of your people, who have been very helpful.

    Ellen from ME
    Review Received: June 2, 2025
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    1 out of 4 people found this review helpful
    Travel Insured International policy: FlexiPAX

    Very knowledgeable and helpful . Liked price

    Terri from CO
    Review Received: May 31, 2025
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    0 out of 0 people found this review helpful
    Travel Insured International policy: FlexiPAX

    I visited the medical office while on my transatlantic cruise. The process to file the claim was easy. I just needed to scan and submit the paperwork given to my by the medical office. The claim was paid in full in about 2 weeks.

    Beth from SD
    Review Received: May 29, 2025
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    0 out of 1 people found this review helpful
    Travel Insured International policy: FlexiPAX

    Our claim was handled quickly and efficiently. The customer representative was very friendly and helpful. A great experience. I plan on another big trip next year and most likely purchase travel insurance with Travel Insured again. I have recommended them to others.

    Robert from DE
    Review Received: May 28, 2025
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    0 out of 3 people found this review helpful
    Travel Insured International policy: FlexiPAX

    Easy fo talk to. However, still Waiting for claims form they said they will send us regarding overnite stay in Dallas due to bad storms. American airlines rescheduled flight for next day. So cannot give total experience. Have used squaremouth for many years, fortunately have never needed to submit a claim

    johann from NC
    Review Received: May 27, 2025
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    0 out of 0 people found this review helpful