Overview

Travel Insured International offers four comprehensive policies on Squaremouth, with their most popular plan, FlexiPAX, featuring a unique ‘a-la-carte’ approach. This allows customers to customize their coverage by selecting the protection limits that best suit their specific trip.

Trips Protected
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SINCE 2004
190,307
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AVG. MONTH
3,530
Total Reviews
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SINCE 2004
4,012
Detailed Rating
Customer Service Before Trip
4.48/5
Customer Service During Trip
4.07/5
Customer Service During Claim
3.72/5

See how Travel Insured International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

Customers appreciate Travel Insured International’s helpful and responsive customer service. Many have positive claims experiences, though some report challenges in meeting the provider’s documentation requests.

  • 5
    2498
  • 4
    747
  • 3
    310
  • 2
    93
  • 1
    137
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  • Travel Insured International policy: FlexiPAX

    I thought the process was easy enough. The insurance was required.
    The application was easy and clear. The information received was clear.
    The best part everything on my trip went smooth and I did not have to make a claim but it felt good knowing I was covered if I had an unforseen event or accident.

    Kenneth Frank from AZ
    Review Received: March 19, 2026
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    0 out of 0 people found this review helpful
    Travel Insured International policy: FlexiPAX

    I was surprised how easy it was to reach a real person and they were very helpful. We were on a trip to Egypt and needed to extend the policy dates. They made the process easy.

    Lynn from FL
    Review Received: March 16, 2026
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    2 out of 2 people found this review helpful
    Travel Insured International policy: FlexiPAX

    We had a last minute family emergency and needed to cancel our trip and filed a claim. The agent I spoke with on the phone was very professional and extremely compassionate. Very impressed with customer service.

    George from NC
    Review Received: March 14, 2026
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    2 out of 2 people found this review helpful
    Travel Insured International policy: FlexiPAX

    Peace of mind is awesome. The insurance was much less expensive than what was offered by the cruise line, but was exactly what we needed. This gave us the peace of mind to thoroughly enjoy our cruise.

    Elizabeth from WI
    Review Received: March 13, 2026
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    3 out of 4 people found this review helpful
    Travel Insured International policy: FlexiPAX

    The only reason we bought travel insurance is because the destinations we traveled to (Kenya and Tanzania) required it. Otherwise, we wouldn't have bothered since it's expensive and adds to the cost of the trip. You really can't assess the quality of an insurance company or its policy until you file a claim, which most people are hesitant to do. Insuring against travel loss might be different, but I really can't attest to the value of having travel insurance since I didn't use it.

    Barry from OR
    Review Received: March 11, 2026
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    3 out of 6 people found this review helpful
    Travel Insured International policy: FlexiPAX

    I’m attempting to file a claim now. The airline is Latam and I’m having trouble with the language barrier, Spanish is the primary language of Latam. I need a baggage claim form, report of airline delay or delivery service and verification of delay I’ve made several calls that end up with no resolution any assistance you could provide would be helpful.

    RICHARD or Ann from NV
    Review Received: March 9, 2026
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    0 out of 0 people found this review helpful
    Travel Insured International policy: FlexiTrip

    All paperwork has been sent in. I am waiting completion of my claim.

    Barry from TX
    Review Received: March 6, 2026
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    0 out of 1 people found this review helpful
    Travel Insured International policy: FlexiPAX

    Hello,

    I believe the Travel Insured International (Squaremouth.com) is good and I am intend to file a claim later on within this week and see.

    Regards
    Alan

    Alan from CA
    Review Received: March 6, 2026
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    0 out of 1 people found this review helpful
    Travel Insured International policy: FlexiPAX

    I recently had a medical emergency during a trip to Singapore and needed to spend a few hours in the ER for severe diarrhea. I contacted insurance company right away, and they connected me with Robin Assist. The phone assist was quick, while their email correspondence was a bit slow, the representative was helpful and offered to arrange direct payment to the facility. Unfortunately, the hospital didn't accept third-party billing—I had to cover the higher expenses out of pocket first. I was worried that my reimbursement might be reduced due to the "customary charge" clause in my policy, given the premium cost of a private hospital. Fortunately, I submitted my paperwork through their website on February 11 and receive my reimbursement in full on March 5. I didn't experience back and forth asking for more paper work kind of issues.

    Traveler from CA
    Review Received: March 5, 2026
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    8 out of 8 people found this review helpful
    Travel Insured International policy: FlexiPAX

    They are wonderful to work with. Friendly, knowledgeable and accommodating. It’s a wonderful service. I had a unique situation- a child stuck in the Middel East due to the war and Squaremouth was so helpful and reassuring regarding my options. I’ve been a customer many years.

    Shalom from NJ
    Review Received: March 5, 2026
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    2 out of 2 people found this review helpful