Overview

Travel Insured International offers four comprehensive policies on Squaremouth, with their most popular plan, FlexiPAX, featuring a unique ‘a-la-carte’ approach. This allows customers to customize their coverage by selecting the protection limits that best suit their specific trip.

Trips Protected
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SINCE 2004
190,664
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AVG. MONTH
3,518
Total Reviews
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SINCE 2004
4,016
Detailed Rating
Customer Service Before Trip
4.48/5
Customer Service During Trip
4.07/5
Customer Service During Claim
3.71/5

See how Travel Insured International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

Customers appreciate Travel Insured International’s helpful and responsive customer service. Many have positive claims experiences, though some report challenges in meeting the provider’s documentation requests.

  • 5
    2501
  • 4
    748
  • 3
    310
  • 2
    93
  • 1
    137
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  • Travel Insured International policy: FlexiPAX

    I dealt with a phone rep. for your company. I believe her name was Stacey. She was outstanding--friendly, knowledgeable, patient, and helpful. Also, the prices for policies on the website for quite reasonable and competitive.

    David from FL
    Review Received: April 5, 2025
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    2 out of 6 people found this review helpful
    Travel Insured International policy: Worldwide Trip Protector

    I am hoping I can still submit receipts for my claim. I did reach out during my trip to report I had Covid, and I believe I was told I have a year?

    Paige from NY
    Review Received: April 4, 2025
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    1 out of 2 people found this review helpful
    Travel Insured International policy: FlexiPAX

    Policy was very well laid out, and when I did have a question via email, it got answered immediately - by a human not a bot (thank you). Easy to read and understand what was covered and what limitations were. Would buy again from them.

    Mary from PA from PA
    Review Received: April 2, 2025
    Was this review helpful?
    1 out of 6 people found this review helpful
    Travel Insured International policy: FlexiPAX

    When traveling, especially for business purposes, plans change.
    I needed to extend my trip. Couldn’t.
    Ridiculous!
    Bought another policy from a different company.

    Eiran from CT
    Review Received: April 2, 2025
    Was this review helpful?
    1 out of 2 people found this review helpful
    Travel Insured International policy: FlexiPAX

    I had difficulties reaching your company while overseas ….by phone. Took several times to connect. Learned that what we lost was a policy exclusion.

    bonnie from PA
    Review Received: April 1, 2025
    Was this review helpful?
    1 out of 5 people found this review helpful
    Travel Insured International policy: FlexiPAX

    Very profissional and well done. Thanks

    Antonio Carlos Zullino from CA
    Review Received: April 1, 2025
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    1 out of 1 people found this review helpful
    Travel Insured International policy: FlexiPAX

    Answered questions I had before purchase

    Stephanie from TX
    Review Received: April 1, 2025
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    0 out of 0 people found this review helpful
    Travel Insured International policy: FlexiPAX

    Once the medical information was accepted the service was top notch in assisting my wife in getting transfers made. The glitch was in looking at the hospitalist initial report rather than the treating specialist. Bed to bed service was excellent even though airplane had a malfunction. We are assembling information to submit.

    John from KY
    Review Received: March 24, 2025
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    1 out of 5 people found this review helpful
    Travel Insured International policy: FlexiPAX

    Please feel free to contact me in a few weeks to see how the claims process went.

    Babak from MD
    Review Received: March 19, 2025
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    1 out of 7 people found this review helpful
    Travel Insured International policy: FlexiPAX

    I bought the insurance for a trip which was delayed by 2 days because airport was shut down. I was unable to use the Airbnb I paid for and I missed 2 days of my trip. Having purchased the trip delay portion of insurance I thought I would be compensated. I thought showing proof the airport was shut down and I couldn’t get out plus showing my receipt for Airbnb and airline would be enough for the minimum compensation they allow. But no they are not accepting this easily and I may not get compensation at all which makes the trip delay rider on this policy worthless. I would
    Hate to see what kind of proof I would need to show if I actually had something serious happen.

    Margaret from FL
    Review Received: March 16, 2025
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    7 out of 47 people found this review helpful