Travel Insured International offers four comprehensive policies on Squaremouth, with their most popular plan, FlexiPAX, featuring a unique ‘a-la-carte’ approach. This allows customers to customize their coverage by selecting the protection limits that best suit their specific trip.
See how Travel Insured International compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customers appreciate Travel Insured International’s helpful and responsive customer service. Many have positive claims experiences, though some report challenges in meeting the provider’s documentation requests.
Purchased this policy based on reviews, price and coverage options. Travel Insured has been very helpful and available in regard to pending claim. So far very impressed with company.
Review Updated: 12/26/2023
We bought trip insurance of course hoping never to use it. However, we unfortunately had to leave a planned international tour part way through due to illness. As soon as it appeared we might have to return to the US, we called the toll free number provided to us by Travel Insured International. I cannot stress how organized and responsive their agents were in the first few days when things were unknown and overwhelming. We were provided information on what to do to make sure we received care and correct documentation, and help with reservations we had hurriedly made in case we needed to return. Daily before departing we were contacted to see if we had questions or needed further medical care, and how to proceed once we got home.
The claim required extensive documentation - advice: read the policy before departing and keep receipts for everything that might be needed for a claim. That being said, the hardest part was getting everything together to email. It took approximately 2 months to finalize claim. The settlement was exactly as we had expected based on our documentation and receipts. We could not be more satisfied with Travel Insured International, and will not travel without their insurance.
For buying such expensive and comprehensive insurance, (based on having bought insurance for the last decade + voluntarily) i would have expected a bit more help from the 24 hour assistance and concierge. Though they were very courteous, I received somewhat conflicting answers from 2 different representatives on 2 different days. Ultimately, I had to arrange my own return anyway. I believe a more knowledgable rep could have alleviated some effort, confusion, anxiety, and waiting time over my situation.
Re: Ashley James
Ashley has displayed exceptional customer service! It so hard to find that kind of service anymore. Please recognize Ashley.
Nancy Badaracco
No additional comments. Thankfully, all travel plans went smoothly.
Increased the trip amount with a agent easily over the phone.
It is reassuring to have a back up insurance plan when traveling as an older, mature adult. It is a detail of our trip that gave us more reassurance as we went forward with our plans; not always knowing every moment where we would be. I have worked overseas as a travel nurse in the past and my companies have always recommended Square Mouth.
Very easy to navigate. Customer service answered our one question quickly and completely.
great simple service I had a question and customer service responded swiftly and Over all great experience
I filed a claim after my wife and daughter received treatment for Covid while we were in Greece. I was impressed with how easy it was to upload receipts and doctor statements to the website. I was even more impressed that the same day I filed my claim I received a call that it had been approved and I received full reimbursement for all medical treatment sent to my bank account the next day. I have never received such a positive response from an insurance company. I highly recommend Travel Insured International- reasonable rates and excellent customer service.
It was quite easy to connect by phone with one of your agents. She was extremely clear and understanding on my needs and she explained the process and answered all my questions.
I am intending to claim a luggage piece -my carry on that went on the plane with the rest of my luggage and was partially broken and opened at one edge. I am waiting for the airline to get back to me, but otherwise , I will send you the information and the pictures.
I am already recommending Squaremouth to my acquantances for your excellent services.
Last updated: November 13, 2026