Travel Insured Travel Insurance Reviews

The customer service is excellent. I had to make an adjustment to the policy and they made it a very simple request. Thank you.

I did ask a question prior to our trip and they were very helpful.

We had to cancel our tour to Costa Rica a few hours before we were scheduled to leave because my husband's mother died suddenly. After cancelling the trip with the tour operator, I immediately called Travel Insured to let them know I would be making a claim for the entire amount of the tour. While I was still on the phone the woman I was speaking to emailed me the claim form with the list of what information I needed to provide to make the claim.
Once I had the death certificate, the final invoice from the tour operator listing date of payment, cancellation and notice of zero refund, and a copy of the credit card payment showing we actually paid the amount I was claiming, I attached Travel Insured's form and a cover letter explaining the circumstances and addressing each item on the list they had emailed me, even if only to state "not applicable". I created a PDF of the claim, emailed it to the address they gave me, and two weeks to the day received a check for the entire amount, almost $7000.

I previously had to make a large claim for reimbursement from another insurer and was paid the full amount. These are insurance companies, so they don't just pay out money based on what you think you should receive. You have to prove actual expenditure of monies. Always keep receipts and understand the terms of the policy you bought. If anything happens, call right away to find out what you are expected to do to have a successful claim.

I contacted them beforehand to make sure I understood a few provisions of the policy that were especially important to me. They did a great job explaining, so I felt sure that I was choosing the right alternative. That conversation helped me not "overbuy" -- we wanted the right insurance for us, not the most expensive possible, of course! I liked the range and amount of the coverage, and it turned out to be more economical than alternatives. Happily, I did not need to use the policy, we had a great and uneventful (from an insurance perspective) trip.

Very helpful

professional, descriptive, easily understandable policy. Good coverage for a reasonable premium.

The online process in selecting the insurance carrier that best suited our needs and price point was easy to use and contained all the information to make an educated choice. The entire process was easy to use and quick. We did have a 1 day delay in our cruise leaving due to weather and we had to find overnight accommodations until the next day. I called Customer Service at Travel Insured International the next morning to open a claim. They immediately faxed me a claim form for my 1 night hotel stay, meal, and taxi fares. They told me I could complete it after I returned. The Customer Service Representative was very pleasant, helpful, and efficient. I was off the phone in less than 5 minutes. Once I returned I completed the form with the supporting documents requested and emailed them toTravel Insured International. I called after a week to make sure they received then but was informed they were about 9 days behind in opening emails. I contacted them again a few days later and they confirmed receipt. They informed me they tae 10 business days to review. I received a call on day 9 that my claim was approved and the check would be in the mail within 2 days. I received the check within 4 days of the call. I would recommend both Squaremouth and Travel Insured International and will be using both in future trips.

We did not go on the original trip. We called Travel Insured and found out we could transfer the account to another trip and your personnel were very helpful in doing just that. This was a great benefit and we have told our friends about your company.

I dealt with Travel Insured International a few months before and found they are nice to deal with on the phone and email.

Filed 3/7 via gmail asking all correspondence to copy my primary email.. Email to only gmail 3/13 said they had claim but stating there were no attachments (the secondary insurance received them so not sure why TII didn't have. Because they didnt copy primary email, I didnt see this until 3/18. Re-sent attachments 3/18. Asked for confirmation and for second time asked them to copy my primary email on all correspondence. So far, not a warm hand off.