Travel Insured International offers four comprehensive policies on Squaremouth, with their most popular plan, FlexiPAX, featuring a unique ‘a-la-carte’ approach. This allows customers to customize their coverage by selecting the protection limits that best suit their specific trip.
See how Travel Insured International compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customers appreciate Travel Insured International’s helpful and responsive customer service. Many have positive claims experiences, though some report challenges in meeting the provider’s documentation requests.
Very professional service and I will use again in the future.
Easy to add days to the policy when my itinerary changed, helpful agent.
Smooth experience buying the policy. Since I did not need to file a claim, I cannot comment on that part of the experience.
I am abandoning the claim since I got a refund from the airline.
They were friendly, easy to work with. They explained everything well, sent and received forms easily, the computer interface on forms didn’t work well but emails were pretty good and phone service was excellent
We cancelled the trip. We opted to pay the cancellation fee to the cruise lines and keep the option to schedule another trip as the Square Mouth rep explained. But at our age, we didn't book anything and lost the money spent on the policy.
Once we provided all necessary documentation, a full payment for covered expenses was issued in a very timely manner.
The customer service representative I spoke with was extremely helpful in guiding me to the proper coverage for my age, health status and potential travel needs.
It has been weeks and I have not heard from you about the status of my claim. If there is a problem, what is it?
Review Updated: 12/14/2025
It took awhile but they came through very well. Will use this company again.
I will wait to see how my claim is processed before assessing my experience. So far the company responded promptly with claim information requirements clearly identified. I have not heard from them in a week or so.
Review Updated: 12/10/2025
Good, clear information provided and a reasonable time to process. Full claim amount awarded.