Overview

Travel Insured International offers four comprehensive policies on Squaremouth, with their most popular plan, FlexiPAX, featuring a unique ‘a-la-carte’ approach. This allows customers to customize their coverage by selecting the protection limits that best suit their specific trip.

Trips Protected
Calendar icon
SINCE 2004
190,307
Calendar icon
AVG. MONTH
3,530
Total Reviews
Star icon
SINCE 2004
4,012
Detailed Rating
Customer Service Before Trip
4.48/5
Customer Service During Trip
4.07/5
Customer Service During Claim
3.72/5

See how Travel Insured International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
Loading...

*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

Customers appreciate Travel Insured International’s helpful and responsive customer service. Many have positive claims experiences, though some report challenges in meeting the provider’s documentation requests.

  • 5
    2498
  • 4
    747
  • 3
    310
  • 2
    93
  • 1
    137
  • Filter By
    Filter
    Sort By
    Sort
  • Travel Insured International policy: FlexiPAX

    Very professional service and I will use again in the future.

    Dan from CT
    Review Received: December 2, 2025
    Was this review helpful?
    0 out of 0 people found this review helpful
    Travel Insured International policy: FlexiPAX

    Easy to add days to the policy when my itinerary changed, helpful agent.

    Richard from OR
    Review Received: December 2, 2025
    Was this review helpful?
    0 out of 0 people found this review helpful
    Travel Insured International policy: FlexiPAX

    Smooth experience buying the policy. Since I did not need to file a claim, I cannot comment on that part of the experience.

    Navin from FL
    Review Received: November 27, 2025
    Was this review helpful?
    0 out of 0 people found this review helpful
    Travel Insured International policy: FlexiPAX

    Linda from CO
    Review Received: November 23, 2025
    Was this review helpful?
    0 out of 0 people found this review helpful

    I am abandoning the claim since I got a refund from the airline.

    Travel Insured International policy: FlexiPAX

    They were friendly, easy to work with. They explained everything well, sent and received forms easily, the computer interface on forms didn’t work well but emails were pretty good and phone service was excellent

    Lynne from CA
    Review Received: November 23, 2025
    Was this review helpful?
    0 out of 0 people found this review helpful
    Travel Insured International policy: FlexiTrip

    We cancelled the trip. We opted to pay the cancellation fee to the cruise lines and keep the option to schedule another trip as the Square Mouth rep explained. But at our age, we didn't book anything and lost the money spent on the policy.

    Vicki from VA
    Review Received: November 22, 2025
    Was this review helpful?
    0 out of 0 people found this review helpful
    Travel Insured International policy: FlexiPAX

    Once we provided all necessary documentation, a full payment for covered expenses was issued in a very timely manner.

    Mary from TN
    Review Received: November 20, 2025
    Was this review helpful?
    0 out of 0 people found this review helpful
    Travel Insured International policy: FlexiPAX

    The customer service representative I spoke with was extremely helpful in guiding me to the proper coverage for my age, health status and potential travel needs.

    Gregory from MN
    Review Received: November 19, 2025
    Was this review helpful?
    0 out of 0 people found this review helpful
    Travel Insured International policy: FlexiPAX

    It has been weeks and I have not heard from you about the status of my claim. If there is a problem, what is it?

    James from NC
    Review Received: November 16, 2025
    Was this review helpful?
    0 out of 0 people found this review helpful

    Review Updated: 12/14/2025

    It took awhile but they came through very well. Will use this company again.

    Travel Insured International policy: FlexiPAX

    I will wait to see how my claim is processed before assessing my experience. So far the company responded promptly with claim information requirements clearly identified. I have not heard from them in a week or so.

    John from CA
    Review Received: November 12, 2025
    Was this review helpful?
    0 out of 0 people found this review helpful

    Review Updated: 12/10/2025

    Good, clear information provided and a reasonable time to process. Full claim amount awarded.