Travel Insured International offers four comprehensive policies on Squaremouth, with their most popular plan, FlexiPAX, featuring a unique ‘a-la-carte’ approach. This allows customers to customize their coverage by selecting the protection limits that best suit their specific trip.
See how Travel Insured International compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customers appreciate Travel Insured International’s helpful and responsive customer service. Many have positive claims experiences, though some report challenges in meeting the provider’s documentation requests.
I plan on using your service again in the future and I certainly hope all goes well and I do not have to file a claim.
This is my first time to buy your policy. The policy I bought had no cancellation of the trip which made the pricing much more economical.
I had no intention of cancelling and I did not need that option. I told my daughter about how this policy was structured and this is what she should try in the future.
When I go on a trip, I am mainly concerned about missed connections, medical, and evacuation. I am not concerned about baggage either because I have it with me the whole time. I think the options allow this policy to fit the needs of many.
It was easy and thorough and fast. I have no complaints and will use them gain
Professional friendly staff. Helpful with my circumstances
The claim was moved to a completed status with no indication it had been accepted or rejected. When I noticed this online, I called them and was told it was marked completed by mistake and the claim was put back on active status. A few days later the check was sent to me. Thus the 4 stars. They were good to work with, but I had to call them to get the claim completed.
Squaremouth has been very good to work with and I give them 5 stars.
They were fair and responsive about an issue about a change that occurred before I left. For this I/d give 5 stars.
I called with a question aboutmaking a further change on policy coverage, while I was traveling, about a travel change. There was apparently a misunderstanding between me and TI International about some information I had been given before I left about such changes. Ultimately, they were professional and clear but they had promised to get back to me within 24 to 48 hours and it was about 6 days and ONLY because I followed up with them by phone--and that was difficult because I was already abroad..
They were professional and responsive but on my inquiry from abroad I'd give 3-4 stars because of the delay and lack of followup without prompting by me.
I'd recommend them but if you have any special needs, be sure things are clear before you leave.
Exceptional customer service. The full amount of my cancelation claim was paid within 10 days. I will most definitely use this company for my future needs.
My experience with Travel Insured International was good until I needed to use it !
I feel like I am having to jump through hoops in order to file a claim for trip interruption. My primary health care is with Medicare, which everyone knows denies claims for injuries/medical care when you travel outside the United States. However, before I can file a claim with Travel Insured International, I must first file a claim with Medicare and be denied, which according to Medicares web page can take up to six months. Really ?????
Great service and quick turn around time in handling the claims. Your claim specialist Kristen Kent was very efficient in handling my request and questions.
The woman who took my call was able to answer all of my questions about coverage both for me and for my daughter whom I was to join in Thailand and with whom I would travel from that point. She was completely knowledgeable and extremely helpful so as to make the process quite simple and painless.
All good. I will use you again.
Last updated: November 13, 2026