Overview

Travel Insured International offers four comprehensive policies on Squaremouth, with their most popular plan, FlexiPAX, featuring a unique ‘a-la-carte’ approach. This allows customers to customize their coverage by selecting the protection limits that best suit their specific trip.

Trips Protected
Calendar icon
SINCE 2004
220,144
Calendar icon
AVG. MONTH
4,157
Total Reviews
Star icon
SINCE 2004
4,323
Detailed Rating
Customer Service Before Trip
4.48/5
Customer Service During Trip
4.05/5
Customer Service During Claim
3.71/5

See how Travel Insured International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
Loading...

*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

Customers appreciate Travel Insured International’s helpful and responsive customer service. Many have positive claims experiences, though some report challenges in meeting the provider’s documentation requests.

  • 5
    2715
  • 4
    790
  • 3
    337
  • 2
    104
  • 1
    150
  • Filter By
    Filter
    Sort By
    Sort
  • Travel Insured International policy: FlexiPAX

    Travel Insurance International did an amazing job handling our medical claim while we were in Peru. They connected the local physician with a Spanish speaking insurance expert who handled the whole claim. I never saw a bill. However, we are now trying to recover money for trip cancellation/interruption and it has been a long, slow frustrating process. I've waited over five weeks and I still have no resolution of our claim. At this point, I would not recommend TII for trip interruption coverage although I've yet to see how much they will pay.

    Jennifer from CO
    Review Received: August 1, 2026
    Was this review helpful?
    6 out of 6 people found this review helpful
    Travel Insured International policy: FlexiPAX

    Ordering the insurance was easy through Squaremouth. I was able to compare prices and terms of various offerors and found one that suited my needs.

    After ordering through the vendor, I made a major change to the trip. The vendor easily accommodated me new arrangements.

    Robert from AZ
    Review Received: July 29, 2026
    Was this review helpful?
    2 out of 2 people found this review helpful
    Travel Insured International policy: FlexiPAX

    Claim process was efficient and smooth. All handled online with one submission. TII provided communication throughout the process. The claim was quickly reviewed, approved and paid.

    David from TN
    Review Received: July 28, 2026
    Was this review helpful?
    3 out of 3 people found this review helpful
    Travel Insured International policy: FlexiPAX

    Very professional and understanding of our family emergency that caused us to cancel our trip. Appreciated the clarity in the directions from the Travel Insured representative.

    David from NC
    Review Received: July 28, 2026
    Was this review helpful?
    2 out of 2 people found this review helpful
    Travel Insured International policy: FlexiPAX

    Easy to book and smooth claims process if you provide comprehensive info. Will use again.

    Lauren from PA
    Review Received: July 28, 2026
    Was this review helpful?
    0 out of 0 people found this review helpful
    Travel Insured International policy: FlexiPAX

    Squaremouth gave me a vehicle to compare different options and see the impact of varying coverage. Very helpful. I later called to increase coverage. Representative was very helpful.

    Marty from VA
    Review Received: July 25, 2026
    Was this review helpful?
    0 out of 0 people found this review helpful
    Travel Insured International policy: FlexiPAX

    Didn't have to use it, but customer service was prompt in answering questions and they were very personable while maintaining a professional demeanor.

    ANDERSON from MN
    Review Received: July 22, 2026
    Was this review helpful?
    0 out of 0 people found this review helpful
    Travel Insured International policy: FlexiPAX

    I cancelled the trip before departure due to a medical reason, called Travel Insured and they explained how to make a claim. The phone interaction was friendly and went well. Followup was timely.

    Kenneth from WI
    Review Received: July 13, 2026
    Was this review helpful?
    2 out of 3 people found this review helpful
    Travel Insured International policy: FlexiPAX

    Excellent customer care via a knowledgeable representative who explained everything and helped me and my family purchase the correct product.

    Deborah from IL
    Review Received: July 11, 2026
    Was this review helpful?
    0 out of 0 people found this review helpful
    Travel Insured International policy: FlexiPAX

    Great customer service person who explained everything and helped us purchase the correct product.

    Sara from UT
    Review Received: July 11, 2026
    Was this review helpful?
    0 out of 0 people found this review helpful

Last updated: November 13, 2026