Travel Insured International offers four comprehensive policies on Squaremouth, with their most popular plan, FlexiPAX, featuring a unique ‘a-la-carte’ approach. This allows customers to customize their coverage by selecting the protection limits that best suit their specific trip.
See how Travel Insured International compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customers appreciate Travel Insured International’s helpful and responsive customer service. Many have positive claims experiences, though some report challenges in meeting the provider’s documentation requests.
My wife experienced a weird and probably rare accident, she broke two teeth. On our return, we filed a claim for the temporary care she required. In the view of the attending dentist, he couldn't do nothing. On the other hand, she wasn't going to be staying long enough to treat her properly. So, the bill came to about five hundred dollars. I was unaware there was coverage, but the TII representative found the provision in the policy. TII was at all times courteous, helpful and thoroughly professional. The basis for disallowing the claim was technical. Although the teeth were "natural," they had been capped which made them not natural. Would I ensure with TII again? Sure(but I disagree with their decision).
You requested the same supporting documentation 3 times!
I called before departure to inquire about emergency evacuation details. I wanted to know where exactly I'd be evacuated to, in the event that were necessary. The agent simply said "to the most appropriate facility". I wanted to know if that meant close to my home - or on the other side of the country - but they didn't know. That was less than comforting.
Other than that - good experience.
I was operating in Nepal under very difficult conditions with minimal telephone service. When I requested that my policy be extended for 1 more week due to being needed on aid work the operator told me she could not help me and told me to call back during normal work hours. I said I could not do that and she simply told me she could not help. Poor service at best. Some people like me operate at places having things like minimal service and 12 hour time differences. Why bother with travel assistance?
Buying the insurance was easy and price was very reasonable. I just filed the claim and hope to hear about soon.
Signing up on-line was easy. I was able to call and speak directly with an agent with question I had before completing my sign-up.
Easy to find the right policy. Great customer service
I have used SquareMouth numerous times and have been very satisfied with their customer service. I have also purchased Travel Insured International several times. The agents that I spoke with were knowledgeable and assisted with all the questions I had. I would recommend this policy to others.
Purchased this far ahead of trip and when readying to leave, could not find my records of purchase. Called and very friendly and efficient person located my records and emailed duplicate records immediately. Big relief to us.
I have had three policies through Travel Insured Intl andhave been satisfied with the purchase and procedures.