Travel Insured Travel Insurance Reviews

Before Trip
Simple and easy!

During Trip
Never needed to make contact with the insurer.

Claim Process
No claim was made.

Before Trip
I now note with the information you provided herein, that the policy period began on 7/18 and ended at the end of 10/4. I requested the policy to begin on 9/20 when my trip began and at the close of 10/4. The date I contacted you to buy the insurance was 7/18. I have gone back to the policy and I now see that the date was 7/18. While I should have noted this when I reviewed the policy, the customer service rep should have asked me about this since I told her that the dates of the trip were 9/20 through 10/4. She basically made the policy effective for the date I called to inquire about obtaining the insurance. This does not make me a satisfied customer.

Before Trip
bought online - no interaction with customer service

During Trip
Did not need to use the insurance but it was nice to know we had it.

Claim Process
no claim

Before Trip
used them before and will most likely use them again

During Trip
did not use

Claim Process
no claims

During Trip
Had no need for service during the trip. We are very satisfied with the process, the document, and the availability of service if needed.

Before Trip
The phone person was very friendly and professional with a great sense of humor, and answered all my questions.

During Trip
I did not use it during my trip.

Claim Process
They lost my initial documents. Then told me I had to wait until it had been 10 days to re-submit. Then, they deducted "depreciation", which had not been mentioned on any of the previous 3-4 phone calls, and they did not honor the purchase price of the camera involved even though it is clearly stated on the receipt. So what started out as an extremely positive experience, now has a slightly bitter aftertaste and I'm not sure if I would recommend or use again. I can accept the depreciation (although in at least one of the phone calls it should have been mentioned)but not the other part. BTW, the amount involved is $20- not much, indeed, but on principle and with all the run-around, well lets just say they could've bought a whole lot of customer good will and satisfaction with that $20 and they chose not to. One has to wonder then, if they are going to give the run around over $20, what if your claim is much higher?

Before Trip
the airlines changed the schedule so we would be arriving back home a day later and the policy coverage dates were changed to accommodate the additional day without a problem

During Trip
did not use it during the trip

Claim Process
did not have a claim

During Trip
No contact needed.

Claim Process
No claim.

During Trip
Had to cancel trip

Claim Process
Told me repeatedly I had submitted the correct paperwork and then would come back asking for more. This happened numerous times, One person would tell me the claim paperwork was enough and then another tell me they needed something else. I tried emailing docs in. They could never receive the emails so I had to hard mail everything, It was a very, very frustrating and long process. I eventually got reimbursed, but it took constant and persistent vigilance on my part, I think most people would have given up. Very, very frustrating. I definitely got the impression they were looking for any reason at all to deny the claim and not have to pay.

During Trip
n/a

Claim Process
n/a