Travel Insured Travel Insurance Reviews

Before Trip
"Customer Service" in my case means simply an email transmitting my
insurance policy to me.

During Trip
I did not use emergency help hotline, customer service, or have any contact with the insurance carrier during my trip.

Claim Process
I did not have a claim.

During Trip
Not applicable

Claim Process
Not applicable

During Trip
Did not need to contact carrier during trip.

Claim Process
Did not file a claim.

Before Trip
We have used Square Mouth several times in the past, they are low priced and excellent service via internet or phone.

During Trip
n/a

Claim Process
n/a

During Trip
Never used the service or insurance.

Claim Process
Did not make a claim.

During Trip
Does not apply

Claim Process
I don't feel that I really had the chance to file a claim. The trip to Antarctica for which I had flown to Usuhaia, Argentina was cancelled on Monday, Dec. 12, two days after the trip was supposed to have started. The ship never left the doc. The carrier--Quark--moved us off the ship and into a motel that same day (Dec. 12). I called Squaremouth that afternoon. I was upset. I spoke with a representative and indicated that my trip had been cancelled. She put me on hold for most of the 15-20 minutes of our conversation. She asked if Quark would reimburse us. I said that they had indicated that they would, but that I was concerned about my travel plans--now in disarray. She said that (during one of our on-hold interludes) her supervisor said that I would need to check with Quark and that I would not be able to get any reimbursement from Squaremouth. She had not taken any further information from me and certainly did not indicate any sympathy with my situation. I could not believe the dismissive treatment that I received. I will procede to submit a claim in the next few days. I hope that things might go better the second time.

Before Trip
Squaremouth.com made it extremely easy and convenient to compare each aspect of a wide variety of coverage by all major carriers. Purchasing a policy online was also easy. Documents arrived via email and were easy to view and download. There was a one-page summary that we carried with us on our trip.

During Trip
Did not need to use

Before Trip
Everything was instant and done online.

During Trip
We did not use the insurance at all.

Claim Process
We had no claims.