Travel Insured International offers four comprehensive policies on Squaremouth, with their most popular plan, FlexiPAX, featuring a unique ‘a-la-carte’ approach. This allows customers to customize their coverage by selecting the protection limits that best suit their specific trip.
See how Travel Insured International compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customers appreciate Travel Insured International’s helpful and responsive customer service. Many have positive claims experiences, though some report challenges in meeting the provider’s documentation requests.
Claim Process
The Travel Insured International, Inc gave us a hard time, that impossible for me to get $ for my claims. My baggage was lost at Tansonnhat Airport ( Vietnam ) I reported to the claiming office (inside a immigration), I submit the claim's report for lost of baggage (from claim office in airport) to the Travel Insured International insurance, but they refused to pay with the reason that United did not confirm the lost.
My travel was interrupted by big storm in the time of landing, so they had to flight return back to Bangkok and wait for the next day to flight again, but T.I.T. insurance refuse to pay for trip interruption, even thought they received a letter from Turkish Airline confirm for the delay more than 1 day.
We have to write a complain letter to Business Bureau about the T.I.I because they did not pay out what in the contract with us.
Before Trip
Changed my requirements for insurance two times before picking the company I went with. Customer service was helpful in this process.
During Trip
Thought we might have an issue with a missing bag. Very easy to start the claim. The bag was found by the airline within 24 hrs so no other action was needed.
Claim Process
Did not need to file the bag was found.
During Trip
No contact with the carrier during the trip.
Claim Process
No claim
During Trip
Thankfully, did not need to use it.
Claim Process
N/A
During Trip
N/A
Claim Process
N/A
Before Trip
Everything was just fine.
During Trip
I did not have to use the hotline or customer service during the trip, so cannot comment.
Claim Process
Did not file a claim, so I am unable to comment on that.
During Trip
N/A
Claim Process
N/A
Before Trip
will buy your insurance on my next trip
Before Trip
I never spoke with anyone, I printed the policy so I had it with me, and I'm taking an online survey. There is no customer service-just a product
Before Trip
The customer service reps were knowledgeable about the type of insurance coverage I wanted for my trip. They answered all my questions and provided several options for me. I was pleased with my choice and went on to have a wonderful trip.
Last updated: October 24, 2026