Travel Insured Travel Insurance Reviews

Before Trip
I was unaware of the services Squaremouth provided until my latest trip. I am very pleased to have learned about your site which offered me numerous travel insurance products, coverages and companies to choose from. Ths was certainly a lot better than the one company offered by the tour comapany we traveled with. We will be using Squaremouth again for our future trips. Thanks so much for providing this site.

Claim Process
I did not have a claim.

During Trip
Didn't have the need to use the insurance.

Claim Process
Not making a Claim.

Before Trip
My husband's health was in a questionable state. Having this coverage gave me complete reassurance that I would not lose even if the trip had to be cancelled. Thanks be to God all went well and I did not need to use the insurance coverage

Claim Process
I am so thankful I did not need to file a claim

During Trip
I did not have to contact the emergency help hotline during my trip.

Claim Process
I did not have a claim.

Before Trip
One of the participants had to cancel and the customer service was very helpful in the navigation for this.

During Trip
Did not need to contact the insurance company during my trip.

Claim Process
Fortunately, other than the one person cancellation experience, we did not have to file any claims. Nevertheless, I will use this insurance company again for international travel.

Before Trip
I had a family emergency and considered canceling my trip. I contacted customer service on the phone and explained. The representative was nice and helpful on the phone. She said she would email the forms in case I needed them. I provided my email address and guess what they never came. Why is follow through so difficult nowadays??!!?? I'm glad I didn't have to actually make a claim.

Before Trip
I think you should provide a simple flyer that gives a simple step by step procedures to take, with contact numbers and emails, in the event that a covered incident occurs. I know that info is there, but I felt I had to wade through quite a lot of legalese. At times, I felt more like I was being warned than being protected.

During Trip
I don't remember seeing the emergency help hotline number or email - it was probably there somewhere, but, to me, it wasn't clear - I would have had to sift through all the verbage if something happened. The only contact I had with with either squaremouth or travel insurance international was via computer / email. Since I thankfully did not need to make a claim, I have no idea about the quality of claim service. I do wish I had received a simple document on how to proceed in the event of a serious covered incident. I never heard from the carrier during the trip.

Before Trip
Customer service reps were friendly and even open to small talk. A few days later when a question popped my mind I found the line busy, so I just left my number. Indeed, I felt important when not just one, but two, returned my call as quickly as possible! That's efficiency.

Before Trip
Just what we wanted - no fuss purchase and then forget it.

During Trip
Had no occasion to contact you during trip.

Claim Process
No claim.

Before Trip
We were making an emergency trip to see a friend who was dying. There was the chance she may have died before our intended departure. The customer service person who helped us found a policy which would have provided coverage in that event. We are VERY pleased with your company and the service it provided. Fortunately we were able to see our friend before her parting. Thanks so much.