Overview

Travel Insured International offers four comprehensive policies on Squaremouth, with their most popular plan, FlexiPAX, featuring a unique ‘a-la-carte’ approach. This allows customers to customize their coverage by selecting the protection limits that best suit their specific trip.

Trips Protected
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SINCE 2004
190,664
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AVG. MONTH
3,518
Total Reviews
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SINCE 2004
4,016
Detailed Rating
Customer Service Before Trip
4.48/5
Customer Service During Trip
4.07/5
Customer Service During Claim
3.71/5

See how Travel Insured International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

Customers appreciate Travel Insured International’s helpful and responsive customer service. Many have positive claims experiences, though some report challenges in meeting the provider’s documentation requests.

  • 5
    2501
  • 4
    748
  • 3
    310
  • 2
    93
  • 1
    137
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  • Travel Insured International policy: Worldwide Trip Protector

    During Trip
    I did not have to file a claim or seek any help during my trip, but I was appreciative of the contact information provided me.

    Denney from WV
    Review Received: July 6, 2010
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    Travel Insured International policy: Trip Protector Lite Expanded

    During Trip
    Did not use this service

    Claim Process
    Called the claims line when we got home from vacation about what had happened on our trip, the csr was courteous, and indeed verified that we had a claim. Said she would email a claim to me right away.

    Kathryn I. from GA
    Review Received: July 5, 2010
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    Travel Insured International policy: Trip Protector Lite Expanded

    During Trip
    Didn't need to use the carrier during our trip.

    Claim Process
    No claim filed.

    Diane from MO
    Review Received: June 29, 2010
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    Travel Insured International policy: Worldwide Trip Protector

    Before Trip
    Luckily, we did not have to make any type of claim, but the process for choosing and reviewing policies was easy and we received immediate confirmation of our purchase.

    Melissa from TX
    Review Received: June 26, 2010
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    Travel Insured International policy: Worldwide Trip Protector Lite

    During Trip
    Did not have to use hotline or customer service during our trip.

    Claim Process
    Not applicable. Did not have to use.

    Esther from IL
    Review Received: June 21, 2010
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    Travel Insured International policy: Worldwide Trip Protector

    Before Trip
    There was no hassle, covered what I needed and the price was fair. Would definately use you again.

    During Trip
    Trip went fine, therefore, didn't neeed your services.

    Claim Process
    N/A

    Shaun from CA
    Review Received: June 13, 2010
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    Travel Insured International policy: Worldwide Trip Protector Lite

    Before Trip
    They were responsive to any of my questions.

    During Trip
    I was in communication with TII just before the trip due to weather circumstances and medical circumstances. I was able to reach them and disucss my situation.

    Claim Process
    My claim was based on not being able to get a flight out of Dulles due to the February blizzard and an unfortunate medical situation which I had a doctor's recommendation not to travel due to a back problem. I had documentation for both and was on the phone with both the doctor on the day of travel and TII and the travel agent (Delta Air). I was getting a run around by TII after the claim for more than two months and only settled after many e-mails and phone calls. They apologized at the very end, but the process was very stressing and shocking. It is the first time that I had to make a claim and I paid nearly $1000 for the insurance. A very poor experience. My contact with Squaremouth was very supportive and an agent for Squaremouth had me put him on e-mails as a bcc. I felt support from them and will go through Squaremouth next trip.

    Steven from MD
    Review Received: June 10, 2010
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    Travel Insured International policy: Worldwide Trip Protector

    Before Trip
    Found the carrier on line and discovered that the coverage I purchased was better than that offered by the tour company yet it was half the price!

    During Trip
    didn't need to access the insurance during the trip...

    Claim Process
    no claims

    John from MA
    Review Received: June 5, 2010
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    Travel Insured International policy: Worldwide Trip Protector

    During Trip
    I did not need the service during the vacation.

    Claim Process
    I did not make a claim.

    Jill from FL
    Review Received: June 3, 2010
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    Travel Insured International policy: Worldwide Trip Protector Lite

    During Trip
    did not need to use the insurance - thank heaven

    Claim Process
    did not need to use insurance

    MARY from WA
    Review Received: June 3, 2010
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    0 out of 0 people found this review helpful