Travel Insured International offers four comprehensive policies on Squaremouth, with their most popular plan, FlexiPAX, featuring a unique ‘a-la-carte’ approach. This allows customers to customize their coverage by selecting the protection limits that best suit their specific trip.
See how Travel Insured International compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customers appreciate Travel Insured International’s helpful and responsive customer service. Many have positive claims experiences, though some report challenges in meeting the provider’s documentation requests.
During Trip
didn't use the service
Claim Process
Haven't made claim yet
Before Trip
They did not issue an insurance card with all the policy information. I had to carry with me a copy of the entire policy which was very bulky. If I had taken ill while out on a tour I would have nothing to show a hospital that I had insurance. I would not use this provider again because of no insurance card
During Trip
All of the above are N/A thank goodness.
Claim Process
No claim was filed
During Trip
Did not use
Claim Process
No claim
During Trip
Once I was able to get the necessary information to the insurer, they were prompt in scheduling a nurse to accompany my injured mother on our return flight. I don't know how we would have handled this if we had been in a remote area with more difficult communications - they might want to set up something special for adventure travelers. They had representatives available 24/7, which helped greatly with the time difference. They did not double check our location before sending the nurse, however, and did not know we had changed cities and hospitals since our initial call. The carrier had no problem with sending my mother home on business class so she could have room to elevate her injured leg.
Claim Process
We have not submitted all the expenses yet, so the claimhasnot been settled.
During Trip
not applicable
Claim Process
not applicable
During Trip
I didn't use customer service during the trip - so no rating.
Before Trip
Excellent service before taking insurance and affordable rates for the entire travel insurance. Thank you
During Trip
Did not have any interaction with carrier during trip.
Claim Process
Did not have a claim.
During Trip
We didn't have any contact during the trip.