Overview

Travel Insured International offers four comprehensive policies on Squaremouth, with their most popular plan, FlexiPAX, featuring a unique ‘a-la-carte’ approach. This allows customers to customize their coverage by selecting the protection limits that best suit their specific trip.

Trips Protected
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SINCE 2004
189,325
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AVG. MONTH
3,513
Total Reviews
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SINCE 2004
3,993
Detailed Rating
Customer Service Before Trip
4.48/5
Customer Service During Trip
4.07/5
Customer Service During Claim
3.71/5

See how Travel Insured International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

Customers appreciate Travel Insured International’s helpful and responsive customer service. Many have positive claims experiences, though some report challenges in meeting the provider’s documentation requests.

  • 5
    2484
  • 4
    747
  • 3
    307
  • 2
    92
  • 1
    136
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  • Travel Insured International policy: FlexiPAX

    Squaremouth was once again my travel insurance resource. I recently completed a one month trip to Thailand, UAE, Pakistan, and Afghanistan. I didn't need to file a claim. However, I contacted Squaremouth customer service prior to choosing a policy. I wanted to ensure that neither Pakistan or Afghanistan would be excluded from coverage. The customer service agent advised me to check exclusions on the policies I was considering to verify that neither country was excluded. I didn't see such exclusions on the policy details of the insurance policies I was considering, so I made a choice that seemed to be a good for my needs. I always choose primary medical care which is a bit more expensive, but the smartest option for my needs. With secondary coverage, you must try to get compensation from your personal insurance first, a hassle I don't want to deal with. Primary medical from a Squaremouth policy is the best way to go.

    KRIS from CA
    Review Received: May 9, 2025
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    5 out of 8 people found this review helpful
    Travel Insured International policy: FlexiPAX

    This travel insurance was not accepted by Bangkok Hospital in Thailand. I am very disappointed because I ended up using out of pocket since Bangkok Hospital checked with this travel insurance and they were not accepted at this very common and safe hospital throughout Thailand.

    Valentin from CA
    Review Received: May 8, 2025
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    3 out of 18 people found this review helpful
    Travel Insured International policy: FlexiPAX

    David from GA
    Review Received: May 7, 2025
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    0 out of 0 people found this review helpful

    Claim is still pending. Forms don't necessarily cover details.

    Travel Insured International policy: FlexiPAX

    Ken from CA
    Review Received: May 7, 2025
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    0 out of 0 people found this review helpful

    It took a little while before we received payment, after receiving notification that our claim had been approved. Otherwise, we were very satisfied with our experience.

    Travel Insured International policy: FlexiPAX

    Got an email after my initial phone call te First Notice with a list of information I will need to provide for my claim. I have looked numerous places online for a copy of the Trip Interruption Claim Form but have been unable to locate. I am gathering invoices and will contact a Claims Rep for more information. Thank you for the inquiry.

    Danna from TX
    Review Received: May 6, 2025
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    1 out of 2 people found this review helpful
    Travel Insured International policy: FlexiPAX

    I have had no negative interactions with them. I have filed a claim because my son-in-law discovered he has cancer through a recent surgery so my daughter and I could not leave hi and the children. I sent the claim this week. I tried to carefully follow all their directions but I thought it was unfortunate that if I made a small mistake I would start the clock for reimbursement at 15 weeks again. It is so easy for a company to take your money, but so hard to get something back.

    Rebecca from OH
    Review Received: May 2, 2025
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    1 out of 13 people found this review helpful
    Travel Insured International policy: FlexiPAX

    The international travel insurer was fantastic. They checked in with me every day after the injury, and they made sure everything was taken care of. I couldn’t have asked for more.

    Robert from NJ
    Review Received: April 30, 2025
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    4 out of 8 people found this review helpful
    Travel Insured International policy: FlexiPAX

    While I am new at purchasing travel insurance, it was fairly smooth to do.
    Once a flight was delayed causing a missed connection and also lost/misplaced luggage, I called Travel Insured and received a claim form to start processing. The lady I spoke gave me much information for me to have to process, but I have begun gathering receipts, statements, etc. I am working with American Airlines to get verification of why the 1st flight was delayed & for how long. I DID receive the delayed time frame, but not the reason.

    Allen from AR
    Review Received: April 28, 2025
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    3 out of 5 people found this review helpful
    Travel Insured International policy: FlexiPAX

    Easy to get for the time period needed. We did not need it but reaassured having it.

    Joyce from SD
    Review Received: April 26, 2025
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    1 out of 2 people found this review helpful
    Travel Insured International policy: FlexiPAX

    Felt well protected!

    DONNA from NC
    Review Received: April 24, 2025
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    1 out of 1 people found this review helpful