Overview

Travel Insured International offers four comprehensive policies on Squaremouth, with their most popular plan, FlexiPAX, featuring a unique ‘a-la-carte’ approach. This allows customers to customize their coverage by selecting the protection limits that best suit their specific trip.

Trips Protected
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SINCE 2004
209,136
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AVG. MONTH
4,513
Total Reviews
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SINCE 2004
4,169
Detailed Rating
Customer Service Before Trip
4.49/5
Customer Service During Trip
4.08/5
Customer Service During Claim
3.72/5

See how Travel Insured International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.41 (4,169 reviews)

Customers appreciate Travel Insured International’s helpful and responsive customer service. Many have positive claims experiences, though some report challenges in meeting the provider’s documentation requests.

  • 5
    2613
  • 4
    772
  • 3
    319
  • 2
    97
  • 1
    141
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  • Travel Insured International policy: FlexiPAX

    Good experience!

    Donald from VA
    Review Received: July 9, 2026
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    0 out of 0 people found this review helpful
    Travel Insured International policy: FlexiPAX

    While my claim was satisfied for the amount I filed, it took two months to process and a number of calls. I finally had to insist I be put through to the claims agent rather than keep hearing how the process takes time. Once I spoke with the agent I was able to direct him to the documents I filed that answered his questions.

    The person I traveled with used a different insurer and received a check for her claim a month before my claim was resolved.

    R from DE
    Review Received: July 7, 2026
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    9 out of 9 people found this review helpful
    Travel Insured International policy: FlexiPAX

    Had to cancel trip for 4 travelers (due to medical issues of one traveler) more than 90 days prior to departure and PRIOR to making final payment.
    Have filed insurance claim for $10K (non refundable) deposit paid to cruise line. Claim initiated in March 2026...still waiting to hear.

    Pam from FL
    Review Received: July 7, 2026
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    4 out of 4 people found this review helpful

    Review Updated: 08/08/2026

    Having to do so much of the claims process online was both a blessing and a curse.
    Blessing: faster processing by eliminating mailing time.
    Curse: getting this luddite to manage the technical aspects of the computer process. At 82 it was an unwelcome chore.

    Travel Insured International policy: FlexiPAX

    I've used Squaremouth to purchase travel insurance in the last 10 years or so. I have been satisfied with the service so far. I appreciate the follow-up and support post-travel dates - to check in on possible claims. etc.

    Maria from CA
    Review Received: July 6, 2026
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    1 out of 1 people found this review helpful

    Review Updated: 08/11/2026

    Travel Insured International website is not user friendly. For one, it did not have the box for the type of claim I was placing nor space or at least a box to accommodate "other". It was also difficult to upload receipts or documents of proof of cancellation and other relevant documents because the upload maximum was very limited. After reaching out to customer service, I was advised to email them instead, where upload was also limited. I had to send several emails to complete the process. In the end, I was awarded less than the reimbursement I had requested due to the flight cancelation.

    Travel Insured International policy: FlexiPAX

    I needed to change my beneficiary so i called
    Customer service. The rep was one of the nicest people ive ever had the pleasure of speaking to.

    Ron from LA
    Review Received: July 4, 2026
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    0 out of 0 people found this review helpful
    Travel Insured International policy: FlexiPAX

    Michael from KS
    Review Received: June 29, 2026
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    0 out of 0 people found this review helpful

    Claims process and communication was great!

    Travel Insured International policy: FlexiPAX

    I appreciate the helpful information provided by customer service, and also the comparison feature on website allowing me to compare plans.

    Jennifer from NM
    Review Received: June 28, 2026
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    1 out of 1 people found this review helpful
    Travel Insured International policy: FlexiPAX

    Larry Gaddis from CO
    Review Received: June 26, 2026
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    0 out of 0 people found this review helpful

    they processed the claim not in a speedy manner but in an acceptable manner. They reimbursed me for the things that they should have reimbursed me for. I don't expect anything more from my travel insurance company

    Travel Insured International policy: FlexiPAX

    We did not file a claim. So I really cannot make a judgement on the company or the company’s performance.

    Sullivan from OK
    Review Received: June 25, 2026
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    0 out of 3 people found this review helpful
    Travel Insured International policy: FlexiPAX

    I was supposed to get emails after I spoke with someone on phone. Two different people said I would get an email, in order to make my claim. I checked my in ox and junk mail and never saw one.

    M from MI
    Review Received: June 23, 2026
    Was this review helpful?
    2 out of 3 people found this review helpful

Last updated: August 22, 2026