Overview

Travel Insured International offers four comprehensive policies on Squaremouth, with their most popular plan, FlexiPAX, featuring a unique ‘a-la-carte’ approach. This allows customers to customize their coverage by selecting the protection limits that best suit their specific trip.

Trips Protected
Calendar icon
SINCE 2004
189,424
Calendar icon
AVG. MONTH
3,519
Total Reviews
Star icon
SINCE 2004
3,994
Detailed Rating
Customer Service Before Trip
4.48/5
Customer Service During Trip
4.07/5
Customer Service During Claim
3.71/5

See how Travel Insured International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
Loading...

*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

Customers appreciate Travel Insured International’s helpful and responsive customer service. Many have positive claims experiences, though some report challenges in meeting the provider’s documentation requests.

  • 5
    2485
  • 4
    747
  • 3
    307
  • 2
    92
  • 1
    136
  • Filter By
    Filter
    Sort By
    Sort
  • Travel Insured International policy: Worldwide Trip Protector

    We were unable to travel due to son's hospitalization. Filed a claim prior to departure to cancel. We have travel for any reason insurance . It's been 3 months and haven't heard anything.

    Susana from TX
    Review Received: November 14, 2022
    Was this review helpful?
    81 out of 86 people found this review helpful
    Travel Insured International policy: Worldwide Trip Protector Edge

    My experience with square mouth was less than the many times I have received excellent telephone service.

    LESLIE from CA
    Review Received: November 14, 2022
    Was this review helpful?
    1 out of 4 people found this review helpful
    Travel Insured International policy: Worldwide Trip Protector

    Norwegian Sun doctor unsuccesfully tried three times to connect with Travel Insured International using the number on our paperwork. I finally connected with you the following day. I'm still tiptoeing through the claim application, and I hope to complete and submit it within the following week.

    Ruth from WA
    Review Received: November 13, 2022
    Was this review helpful?
    11 out of 13 people found this review helpful
    Travel Insured International policy: Worldwide Trip Protector Plus

    Your website was easy to navigate and understandable with many insurance options listed. I received quotes on policies very quickly, and was impressed by the knowledge and professionalism of your support staff.

    John from PA
    Review Received: November 8, 2022
    Was this review helpful?
    1 out of 1 people found this review helpful
    Travel Insured International policy: Worldwide Trip Protector

    I filed a claim 5 weeks ago and it has not been completed

    Carol from UT
    Review Received: November 7, 2022
    Was this review helpful?
    42 out of 43 people found this review helpful
    Travel Insured International policy: Worldwide Trip Protector

    I am at the present time working on a claim because I had to disembark the ship on October 15th due to a medical emergency. I am working on a Trip Interruption Expense Claim and a Medical Expense Claim.

    Leota from WA
    Review Received: November 7, 2022
    Was this review helpful?
    6 out of 20 people found this review helpful
    Travel Insured International policy: Worldwide Trip Protector Edge

    My return flight was cancelled by the airline due to aircraft malfunction. It was rescheduled the next day and they cancelled again. I had to buy a new return ticket to get home. Now I’m waiting for Travel Insured to process my claim. I submitted the claim through their website and called customer service to follow up. I was told they have a backlog and it will take at least 12 weeks before someone can take a look at my claim. It is disappointing that it’s taking a very long time.

    YCM from CA
    Review Received: November 4, 2022
    Was this review helpful?
    35 out of 35 people found this review helpful
    Travel Insured International policy: Worldwide Trip Protector

    Travel Insured International was terrible at communicating. Even after filing a Squaremouth Zero Complaint Guarantee, I never got a response or any communication from Travel Insured International.

    Steve from NY
    Review Received: November 2, 2022
    Was this review helpful?
    46 out of 46 people found this review helpful
    Travel Insured International policy: Worldwide Trip Protector

    I indicate above that we contacted Travel International. We tried to do so. They have never, not once, answered their phone. We filed a claim on their web site. However, their web site asks for specific data and expenses incurred. We were on a 14 day cruise. My husband and I were quarantined separately 12 of the 14 days. The cruise was not interrupted, we were not put off the boat, but we could not enjoy any ports or shipboard activities in those 12 days. Expense incurred was minimal. We expect the cruise line will give us a future credit for the 12 days, but airfare and hotel back to a departure city will be incurred. We could not claim that given the structure of " their system ". It is frustrating that we are unable to discuss and explain our situation.

    Melinda from TN
    Review Received: October 31, 2022
    Was this review helpful?
    42 out of 47 people found this review helpful
    Travel Insured International policy: Worldwide Trip Protector

    Tobias from HI
    Review Received: October 13, 2022
    Was this review helpful?
    43 out of 44 people found this review helpful

    I do not recommend this provider.

    Trying to stick to facts in this review: I am now three plus months post travel to Europe. Have filed two claims, one medical ($45 office visit), one car insurance (car rental company claims I damaged vehicle and had repairs done, $1,100). Surprisingly, I had all the documents/files that their online claims system requested. Claims filed two months ago once all the paperwork came in (e.g. credit card statements).

    No contact and no action by the Travel Insured International. Silence. Customer service "bots" all point to their online claim status tracker for information.

    Will be taking my situation up with my State Insurance Commission office for resolution as potential fraud.