Travel Insured International offers four comprehensive policies on Squaremouth, with their most popular plan, FlexiPAX, featuring a unique ‘a-la-carte’ approach. This allows customers to customize their coverage by selecting the protection limits that best suit their specific trip.
See how Travel Insured International compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customers appreciate Travel Insured International’s helpful and responsive customer service. Many have positive claims experiences, though some report challenges in meeting the provider’s documentation requests.
We were unable to travel due to son's hospitalization. Filed a claim prior to departure to cancel. We have travel for any reason insurance . It's been 3 months and haven't heard anything.
My experience with square mouth was less than the many times I have received excellent telephone service.
Norwegian Sun doctor unsuccesfully tried three times to connect with Travel Insured International using the number on our paperwork. I finally connected with you the following day. I'm still tiptoeing through the claim application, and I hope to complete and submit it within the following week.
Your website was easy to navigate and understandable with many insurance options listed. I received quotes on policies very quickly, and was impressed by the knowledge and professionalism of your support staff.
I filed a claim 5 weeks ago and it has not been completed
I am at the present time working on a claim because I had to disembark the ship on October 15th due to a medical emergency. I am working on a Trip Interruption Expense Claim and a Medical Expense Claim.
My return flight was cancelled by the airline due to aircraft malfunction. It was rescheduled the next day and they cancelled again. I had to buy a new return ticket to get home. Now I’m waiting for Travel Insured to process my claim. I submitted the claim through their website and called customer service to follow up. I was told they have a backlog and it will take at least 12 weeks before someone can take a look at my claim. It is disappointing that it’s taking a very long time.
Travel Insured International was terrible at communicating. Even after filing a Squaremouth Zero Complaint Guarantee, I never got a response or any communication from Travel Insured International.
I indicate above that we contacted Travel International. We tried to do so. They have never, not once, answered their phone. We filed a claim on their web site. However, their web site asks for specific data and expenses incurred. We were on a 14 day cruise. My husband and I were quarantined separately 12 of the 14 days. The cruise was not interrupted, we were not put off the boat, but we could not enjoy any ports or shipboard activities in those 12 days. Expense incurred was minimal. We expect the cruise line will give us a future credit for the 12 days, but airfare and hotel back to a departure city will be incurred. We could not claim that given the structure of " their system ". It is frustrating that we are unable to discuss and explain our situation.
I do not recommend this provider.
Trying to stick to facts in this review: I am now three plus months post travel to Europe. Have filed two claims, one medical ($45 office visit), one car insurance (car rental company claims I damaged vehicle and had repairs done, $1,100). Surprisingly, I had all the documents/files that their online claims system requested. Claims filed two months ago once all the paperwork came in (e.g. credit card statements).
No contact and no action by the Travel Insured International. Silence. Customer service "bots" all point to their online claim status tracker for information.
Will be taking my situation up with my State Insurance Commission office for resolution as potential fraud.