Travel Insured Travel Insurance Reviews

I indicate above that we contacted Travel International. We tried to do so. They have never, not once, answered their phone. We filed a claim on their web site. However, their web site asks for specific data and expenses incurred. We were on a 14 day cruise. My husband and I were quarantined separately 12 of the 14 days. The cruise was not interrupted, we were not put off the boat, but we could not enjoy any ports or shipboard activities in those 12 days. Expense incurred was minimal. We expect the cruise line will give us a future credit for the 12 days, but airfare and hotel back to a departure city will be incurred. We could not claim that given the structure of " their system ". It is frustrating that we are unable to discuss and explain our situation.

Have not heard anything and filed my claim 4 days ago.

They still have not got back to me six weeks after completing the claim and they have received every piece of requested information.

Our plans shifted slightly. I had a relatively easy time reaching a human being, discussing the changes, and verifying I did not need to update my policy.

Insurance coverage is confusing but square mouth made it more sensible

Very difficult getting through to anyone. Filed right after my trip and it's been a month and a half with no response from them.I finally called again yesterday and they said allow 60 days. That seems excessive.

I really regret purchasing this plan. Our trip was interrupted due to Covid. I expected some help from their "concierge" line, but after waiting 50 minutes on hold I received nothing except "file a claim once you're home." Literally zero help arranging alternate transportation or hotel. Their customer service line was no better. They informed me that only the members of my family that were Covid-postive would receive any benefits - even if they were minors. They apparently expected my wife and I to leave our minor children alone and remain on vacation without them? Of course home tests were not acceptable either - we needed to drag anyone sick out to an urgent care to get an official covid diagnosis to be eligible for any benefits. Alternate transportation home is also not covered - so since we decided to rent a car and drive home rather than sit in a hotel room for a week and reschedule our flight - we received no benefit.

This company's plans are a waste of money. Avoid this company at all costs, and read your insurance plan very carefully to ensure you understand what coverage you actually get.

Couldnt establish an on line account to change my travel dates and couldn’t reach any customer assistance on the phone. Wait times too long and no one answered