Overview

Travel Insured International offers four comprehensive policies on Squaremouth, with their most popular plan, FlexiPAX, featuring a unique ‘a-la-carte’ approach. This allows customers to customize their coverage by selecting the protection limits that best suit their specific trip.

Trips Protected
Calendar icon
SINCE 2004
189,629
Calendar icon
AVG. MONTH
3,530
Total Reviews
Star icon
SINCE 2004
3,997
Detailed Rating
Customer Service Before Trip
4.48/5
Customer Service During Trip
4.07/5
Customer Service During Claim
3.71/5

See how Travel Insured International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
Loading...

*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

Customers appreciate Travel Insured International’s helpful and responsive customer service. Many have positive claims experiences, though some report challenges in meeting the provider’s documentation requests.

  • 5
    2487
  • 4
    747
  • 3
    308
  • 2
    92
  • 1
    136
  • Filter By
    Filter
    Sort By
    Sort
  • Travel Insured International policy: Worldwide Trip Protector Plus

    i originally planned to go to tahiti but changed my mind and went to christchurch new zealand instead. i had to change dates of policy. your customer service said i had to contact insurance company. no problem.

    i've used squaremouth for many years, never a problem, never a claim. i may have crossed a threshold age wise and usual policy wasn't available, another slightly more expensive was.

    martha jo from CA
    Review Received: January 5, 2020
    Was this review helpful?
    0 out of 0 people found this review helpful
    Travel Insured International policy: Worldwide Trip Protector Lite

    So far so good. All of our paperwork has been received.

    Patricia from FL
    Review Received: January 2, 2020
    Was this review helpful?
    0 out of 1 people found this review helpful

    Review Updated: 01/30/2020

    It was amazingly simple. We gathered the paperwork, scanned and sent it. We will certainly use them again when we travel.

    Travel Insured International policy: Worldwide Trip Protector Lite

    On my trip from Knoxville to Auckland, one of my bags was delayed. According to the documents that were provided to me before my trip, if I had a baggage delay longer than 24 hours I could file a claim for $200. I paid approximately $800 on insurance for mine and my wife's trip. After I returned back home I called one of your representatives to file a claim, but was asked if I had receipts for the items I purchased because of the delay. No where in the documents provided to me was there an indication I would have to retain receipts. Your representative said it was detailed in the policy which wasn't provided to me. Guess I'll be a little more selective with my insurance on my next trip and ensure I ask for more than what is provided.

    Thomas from TN
    Review Received: December 25, 2019
    Was this review helpful?
    9 out of 12 people found this review helpful
    Travel Insured International policy: Worldwide Trip Protector Plus

    This is the first time I bought travel insurance. In considering my destination and others’ experiences there, and changes to my own health insurance, I decided to buy some “peace of mind”. For a relatively small fee, I felt well protected. Squaremouth made it easy to compare plans across several companies, and the ratings helped me to choose a reputable one. Before my trip I had further questions for Travel Insured International. Their customer service was easy to reach and able to answer my question. The app was not so user friendly and thankfully I didn’t need to use it, but in the event I would need it, the phone contact was not hard to find.

    Susan from TN
    Review Received: December 22, 2019
    Was this review helpful?
    1 out of 2 people found this review helpful
    Travel Insured International policy: Worldwide Trip Protector

    Our trip had to cancelled due to America Airlines cancelling our flight coming home from Aruba. Book it told us we could not get our insurance money back $322
    Will never use American Airlines or Book it again

    PATRICIA from OH
    Review Received: December 7, 2019
    Was this review helpful?
    1 out of 1 people found this review helpful
    Travel Insured International policy: Worldwide Trip Protector Lite

    My daughter died unexpectedly on Oct 13 leaving us with responsibilities with her 4 & 6 year children. We immediately cancelled our anniversary trip and filed a claim. I have not heard anything.

    Denice from FL
    Review Received: December 1, 2019
    Was this review helpful?
    2 out of 2 people found this review helpful
    Response from Travel Insured International

    We send our deepest condolences on your loss. One of our claims representatives will be reaching out to you ASAP. Thank you for your patience.

    Travel Insured International policy: Worldwide Trip Protector Lite

    Wonderful site. Very easy to compare policies and prices.

    Mark from FL
    Review Received: November 28, 2019
    Was this review helpful?
    0 out of 0 people found this review helpful
    Travel Insured International policy: Worldwide Trip Protector Plus

    Very Dissatisfied so far...slow and unresponsive. I’ve had claims with Allianz before that were fast and easy—very responsive company with great customer service. Travel Insured International is slow rolling the process and won’t even tell me if my package is complete after 2.5 weeks of receiving it. They took forever to even confirm receipt of my travel claim package.

    Unhappy from TX
    Review Received: November 26, 2019
    Was this review helpful?
    7 out of 7 people found this review helpful

    Review Updated: 12/24/2019

    Worst customer service ever! Extremely slow to respond. Strategy seems to be to wear you down and slow roll the process so you will give up. Asked for the same documents previously provided 2 and 3 times! Extremely frustrating. Have had 2 travel claims with Allianz and the process was simple, quick and so easy. Complete opposite with Travel Insured International. Their goal seems to be to make it as complicated as possible...and slow as possible. Will NEVER use them again!

    Travel Insured International policy: Worldwide Trip Protector

    I like purchasing my travel insurance with Square Mouth because I am able to get all the coverage I need. Our families have elderly people, and we still work. Having that coverage is essential so both trip interruption or cancellation must be covered for those reasons. Other companies only offer one plan.

    George from FL
    Review Received: November 22, 2019
    Was this review helpful?
    0 out of 0 people found this review helpful
    Travel Insured International policy: Worldwide Trip Protector Lite

    I had a horrible experience with my claim. I completed the paperwork as asked not once, not twice but 3 times. There has to be a better company to work with!

    Louis from CA
    Review Received: November 21, 2019
    Was this review helpful?
    8 out of 8 people found this review helpful