Travel Insured International offers four comprehensive policies on Squaremouth, with their most popular plan, FlexiPAX, featuring a unique ‘a-la-carte’ approach. This allows customers to customize their coverage by selecting the protection limits that best suit their specific trip.
See how Travel Insured International compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customers appreciate Travel Insured International’s helpful and responsive customer service. Many have positive claims experiences, though some report challenges in meeting the provider’s documentation requests.
i originally planned to go to tahiti but changed my mind and went to christchurch new zealand instead. i had to change dates of policy. your customer service said i had to contact insurance company. no problem.
i've used squaremouth for many years, never a problem, never a claim. i may have crossed a threshold age wise and usual policy wasn't available, another slightly more expensive was.
So far so good. All of our paperwork has been received.
Review Updated: 01/30/2020
It was amazingly simple. We gathered the paperwork, scanned and sent it. We will certainly use them again when we travel.
On my trip from Knoxville to Auckland, one of my bags was delayed. According to the documents that were provided to me before my trip, if I had a baggage delay longer than 24 hours I could file a claim for $200. I paid approximately $800 on insurance for mine and my wife's trip. After I returned back home I called one of your representatives to file a claim, but was asked if I had receipts for the items I purchased because of the delay. No where in the documents provided to me was there an indication I would have to retain receipts. Your representative said it was detailed in the policy which wasn't provided to me. Guess I'll be a little more selective with my insurance on my next trip and ensure I ask for more than what is provided.
This is the first time I bought travel insurance. In considering my destination and others’ experiences there, and changes to my own health insurance, I decided to buy some “peace of mind”. For a relatively small fee, I felt well protected. Squaremouth made it easy to compare plans across several companies, and the ratings helped me to choose a reputable one. Before my trip I had further questions for Travel Insured International. Their customer service was easy to reach and able to answer my question. The app was not so user friendly and thankfully I didn’t need to use it, but in the event I would need it, the phone contact was not hard to find.
Our trip had to cancelled due to America Airlines cancelling our flight coming home from Aruba. Book it told us we could not get our insurance money back $322
Will never use American Airlines or Book it again
My daughter died unexpectedly on Oct 13 leaving us with responsibilities with her 4 & 6 year children. We immediately cancelled our anniversary trip and filed a claim. I have not heard anything.
We send our deepest condolences on your loss. One of our claims representatives will be reaching out to you ASAP. Thank you for your patience.
Wonderful site. Very easy to compare policies and prices.
Very Dissatisfied so far...slow and unresponsive. I’ve had claims with Allianz before that were fast and easy—very responsive company with great customer service. Travel Insured International is slow rolling the process and won’t even tell me if my package is complete after 2.5 weeks of receiving it. They took forever to even confirm receipt of my travel claim package.
Review Updated: 12/24/2019
Worst customer service ever! Extremely slow to respond. Strategy seems to be to wear you down and slow roll the process so you will give up. Asked for the same documents previously provided 2 and 3 times! Extremely frustrating. Have had 2 travel claims with Allianz and the process was simple, quick and so easy. Complete opposite with Travel Insured International. Their goal seems to be to make it as complicated as possible...and slow as possible. Will NEVER use them again!
I like purchasing my travel insurance with Square Mouth because I am able to get all the coverage I need. Our families have elderly people, and we still work. Having that coverage is essential so both trip interruption or cancellation must be covered for those reasons. Other companies only offer one plan.
I had a horrible experience with my claim. I completed the paperwork as asked not once, not twice but 3 times. There has to be a better company to work with!