Travel Insured International offers four comprehensive policies on Squaremouth, with their most popular plan, FlexiPAX, featuring a unique ‘a-la-carte’ approach. This allows customers to customize their coverage by selecting the protection limits that best suit their specific trip.
See how Travel Insured International compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customers appreciate Travel Insured International’s helpful and responsive customer service. Many have positive claims experiences, though some report challenges in meeting the provider’s documentation requests.
I contacted them beforehand to make sure I understood a few provisions of the policy that were especially important to me. They did a great job explaining, so I felt sure that I was choosing the right alternative. That conversation helped me not "overbuy" -- we wanted the right insurance for us, not the most expensive possible, of course! I liked the range and amount of the coverage, and it turned out to be more economical than alternatives. Happily, I did not need to use the policy, we had a great and uneventful (from an insurance perspective) trip.
It was easy quick and efficient
I filed a claim with Travel Insured International. They requested a several pieces of information, which I supplied. In a week they did not confirm they had received the information. I sent a follow-up email and they did not reply. I called them and they said the claim was "under review". They could not give an estimate of when the review would be done. Two more weeks have passed, still no communication from them.
I understand that it may take time to review a claim, but they should provide some feedback without me having to do all the contacting.
Review Updated: 05/12/2019
The claim was handled reasonably expeditiously. It took less than a month. Travel Insured did not keep me posted as to the progress of my claim, such as acknowledging that they had received my pdf files.
We sincerely apologize for any frustration or inconveniences you have experienced. Your claim was reviewed 4/15 and an analyst will be reaching out to you shortly. Thank you for your patience!
told me hearing aid repair was not covered
Very helpful
It was easy to get this insurance, and thankfully we didn't need to use it
I though it took a little longer to get the claim processed than it should have. We did, however, get our full claim amount. We have been ask to return any part of the claim money that the airline might refund us. Is this how it is suppose to work?
Claim is still being processed. Although I sent it in and never received confirmation that they received it? It is a fairly simple claim for very little money - so hopefully it can be handled quickly.
After filing a claim and emailing them the required documents, they have failed to get back to me even after reaching out multiple times. Will continue to try and reach out, but unsure as of now of whether my claim will ever be completed.
Review Updated: 05/07/2019
There was very little communication from the side of the insurance company, i wasn’t made aware that they had received any of the requested documents or that they were processing my claim, but then a few weeks later i got my check in the mail. So overall i am satisfied it was just frustrating not getting any feedback or confirmation.
We apologize for any frustrations you have experienced. After speaking with our Claims department, it was stated that your claim is currently under review and you we will be reaching out to you shortly. Thank you for your patience!
professional, descriptive, easily understandable policy. Good coverage for a reasonable premium.