Overview

Travel Insured International offers four comprehensive policies on Squaremouth, with their most popular plan, FlexiPAX, featuring a unique ‘a-la-carte’ approach. This allows customers to customize their coverage by selecting the protection limits that best suit their specific trip.

Trips Protected
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SINCE 2004
189,734
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AVG. MONTH
3,528
Total Reviews
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SINCE 2004
4,003
Detailed Rating
Customer Service Before Trip
4.48/5
Customer Service During Trip
4.07/5
Customer Service During Claim
3.71/5

See how Travel Insured International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

Customers appreciate Travel Insured International’s helpful and responsive customer service. Many have positive claims experiences, though some report challenges in meeting the provider’s documentation requests.

  • 5
    2491
  • 4
    747
  • 3
    308
  • 2
    93
  • 1
    137
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  • Travel Insured International policy: Worldwide Trip Protector

    We had to postpone our trip until April. When I called, the person who helped me transfer the policy to the new date was very nice and very helpful.... I am concerned as to why I got this email/survey since my trip was rescheduled to April and supposedly it's been changed on my policy. Is everything still in order? Do I still have my insurance for my trip to Israel in April??

    Suzanne from FL
    Review Received: November 2, 2018
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    0 out of 1 people found this review helpful
    Travel Insured International policy: Worldwide Trip Protector Plus

    Easy enough to enroll. I spoke with a representative based in Tampa and had a lot of my questions answered on how and what the policy handles. My agent was very helpful and friendly. She even compared three policies with me that I could view through their website.

    Jacqueline from FL
    Review Received: October 31, 2018
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    0 out of 0 people found this review helpful
    Travel Insured International policy: Worldwide Trip Protector Lite

    Miguel from FL
    Review Received: October 30, 2018
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    0 out of 0 people found this review helpful

    Excellent no hassles exactly why i purchase insurance

    Travel Insured International policy: Worldwide Trip Protector

    Had to cancel trip, waiting for claim to clear.

    Virginia from IL
    Review Received: October 28, 2018
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    0 out of 3 people found this review helpful
    Travel Insured International policy: Worldwide Trip Protector

    Everything was easy and very helpful. Will recommend your service to others.

    Diane from PA
    Review Received: October 25, 2018
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    0 out of 0 people found this review helpful
    Travel Insured International policy: Worldwide Trip Protector

    Quick, easy, convenient and affordable.

    Leonard from FL
    Review Received: October 24, 2018
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    0 out of 0 people found this review helpful
    Travel Insured International policy: Worldwide Trip Protector

    I contacted Travel Insured to ask the process of filing a claim I needed to file when our trip was interrupted due to a family illness at home. I received an email outlining the documents I needed to send in for the claim. I emailed the documents back and never heard anything from the company. Two weeks later I checked the status of my claim online through their website and it stated I had not sent in any documents and the documents that were requested were different from those listed in the email I received outlining the documents I needed to submit. I am very unhappy with this insurance company and doubt I would ever buy their insurance again. I am no closer to having this claim resolved than I was the day I inquired about filing a claim. I am now going to have to call them once again to try and get this claim processed.

    Kimberly from OR
    Review Received: October 24, 2018
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    11 out of 11 people found this review helpful

    Review Updated: 11/21/2018

    I heard nothing from Travel Insurance on my claim until I responded to your request for feedback. After that, the insurance company responded immediately to me. I believe that is because of your no-complaint policy. It's too bad someone has to complain before the insurance company handles the claim and reaches out to the insured. Had the company responded as they should have, I would have given the "satisfaction of the claim" a yes.

    Response from Travel Insured International

    Thank you for your patience. Your claim documentation was received in our office and the claim review has been completed. Your Claims Analyst will be reaching out to you to discuss the payment amount. Thank you!

    Travel Insured International policy: Worldwide Trip Protector Lite

    We are very satisfied and will purchase travel insurance with Travel Insured in the future. Customer service is excellent and instructions for filing a claim clear and easy to follow. Hopefully our next trip will not be interrupted though!!

    Barbara from MS
    Review Received: October 23, 2018
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    1 out of 1 people found this review helpful
    Travel Insured International policy: Worldwide Trip Protector Lite

    Easy to buy, however, no chance to evaluate any other part of your service as we did not file a claim.

    michael from FL
    Review Received: October 22, 2018
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    0 out of 1 people found this review helpful
    Travel Insured International policy: Worldwide Trip Protector

    I will be submitting a claim soon for the cell phone that was yanked out of my hands in Barcelona. My only interaction with the Insurance Co was to report the incident, and to have them send me claim forms, which was done promptly.

    joel from AZ
    Review Received: October 21, 2018
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    1 out of 1 people found this review helpful

    Review Updated: 11/18/2018

    My claim was handled promptly, and Travel Insured International sent me a check for the claim this week. It didn't cover the cost of my stolen phone, but the policy only covered each item lost for a maximum of $250.00, so that's what was paid out. I'm very happy with the service. Thanks.