Travel Insured International offers four comprehensive policies on Squaremouth, with their most popular plan, FlexiPAX, featuring a unique ‘a-la-carte’ approach. This allows customers to customize their coverage by selecting the protection limits that best suit their specific trip.
See how Travel Insured International compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customers appreciate Travel Insured International’s helpful and responsive customer service. Many have positive claims experiences, though some report challenges in meeting the provider’s documentation requests.
We had to change our travel dates and you were very accommodating.
I'm still waiting for them to open the envelope I sent. I sent it certified mail, and it's been there for 6 days, and they haven't opened it yet. I purchased through Squaremouth because I like the service they provided in the past. Having a third party assisting with claims is very helpful when dealing with insurance companies.
Review Updated: 11/15/2018
The claim process was so simple and hassle free. I made a call, got the claim form, sent it in along with the documents they requested. They sent me an electronic payment 2 weeks later. Amazing service!
We go screwed by On Call International who is their gatekeeper. They refused to honor one of the conditions of the policy which resulted in a return trip from ****. I recommend that everyone stay away from Travel Insured International at all costs.
We sincerely apologize for any frustrations you may be experiencing, and our goal is to make sure each and every one of our travelers has received the best possible customer experience. Our claims department is taking a further look into your case and will be reaching out to you shortly. Thank you for your patience.
This was the first time we purchased insurance for a trip and were very pleased with the process provided by Squaremouth. Numerous options were presented to us for consideration and my questions were responded to by customer service thoroughly so that we were able to select the policy that best suited our needs. Excellent service obtaining our policy.
Your website was extremely helpful.
The wording in the explanation for beneficiary was a bit confusing because the box was automatically populated with my own name, so I had to call in and talk to a representative to make sure that the beneficiary was someone else besides me. The representative was helpful, but I could tell she was a bit confused as well. Maybe it was obvious to her, but not to me. In the end, I was happy to have the policy, even when I didn't need it. Peace of mind.
Too early to provide feedback. Depends on how long the claim process takes
I was unable to go on my trip due to the sudden illness of my beloved dog. I was disappointed my coverage did not include pets.
We are so sorry to hear about your dog, and we apologize for any frustrations you have experienced with Travel Insured. Unfortunately, our furry best friends are not a defined family member under the plans offered. The only way a traveler may receive a reimbursement is if they purchased a plan with Cancel for Any Reason coverage. Again, we apologize and hope you consider us again in the future.
I spoke with a representative for assistance in making a decision on the best policy for our needs. He was very helpful and didn’t attempt to oversell us. I will continue to use your company for our travel insurance needs.
They listened but weren’t able to help us much. Advised us to just get another hotel and deal with paperwork later when we got home. We were stuck in a typhoon. Not sore if anyone could have helped at that point. Filing claim now. We were safe that’s most important