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Overview

Travel Insured International offers four comprehensive policies on Squaremouth, with their most popular plan, FlexiPAX, featuring a unique ‘a-la-carte’ approach. This allows customers to customize their coverage by selecting the protection limits that best suit their specific trip.

Trips Protected
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SINCE 2004
189,734
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AVG. MONTH
3,528
Total Reviews
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SINCE 2004
4,003
Detailed Rating
Customer Service Before Trip
4.48/5
Customer Service During Trip
4.07/5
Customer Service During Claim
3.71/5

See how Travel Insured International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

Customers appreciate Travel Insured International’s helpful and responsive customer service. Many have positive claims experiences, though some report challenges in meeting the provider’s documentation requests.

  • 5
    2491
  • 4
    747
  • 3
    308
  • 2
    93
  • 1
    137
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  • Travel Insured International policy: Worldwide Trip Protector Lite

    We had to change our travel dates and you were very accommodating.

    Steven from FL
    Review Received: October 20, 2018
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    1 out of 1 people found this review helpful
    Travel Insured International policy: Worldwide Trip Protector

    I'm still waiting for them to open the envelope I sent. I sent it certified mail, and it's been there for 6 days, and they haven't opened it yet. I purchased through Squaremouth because I like the service they provided in the past. Having a third party assisting with claims is very helpful when dealing with insurance companies.

    Sonja from NC
    Review Received: October 18, 2018
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    3 out of 3 people found this review helpful

    Review Updated: 11/15/2018

    The claim process was so simple and hassle free. I made a call, got the claim form, sent it in along with the documents they requested. They sent me an electronic payment 2 weeks later. Amazing service!

    Travel Insured International policy: Worldwide Trip Protector

    We go screwed by On Call International who is their gatekeeper. They refused to honor one of the conditions of the policy which resulted in a return trip from ****. I recommend that everyone stay away from Travel Insured International at all costs.

    Helen from OR
    Review Received: October 17, 2018
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    7 out of 7 people found this review helpful
    Response from Travel Insured International

    We sincerely apologize for any frustrations you may be experiencing, and our goal is to make sure each and every one of our travelers has received the best possible customer experience. Our claims department is taking a further look into your case and will be reaching out to you shortly. Thank you for your patience.

    Travel Insured International policy: Worldwide Trip Protector

    This was the first time we purchased insurance for a trip and were very pleased with the process provided by Squaremouth. Numerous options were presented to us for consideration and my questions were responded to by customer service thoroughly so that we were able to select the policy that best suited our needs. Excellent service obtaining our policy.

    Steven from FL
    Review Received: October 16, 2018
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    0 out of 0 people found this review helpful
    Travel Insured International policy: Worldwide Trip Protector Plus

    Your website was extremely helpful.

    Shelia from TX
    Review Received: October 15, 2018
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    0 out of 1 people found this review helpful
    Travel Insured International policy: Worldwide Trip Protector

    The wording in the explanation for beneficiary was a bit confusing because the box was automatically populated with my own name, so I had to call in and talk to a representative to make sure that the beneficiary was someone else besides me. The representative was helpful, but I could tell she was a bit confused as well. Maybe it was obvious to her, but not to me. In the end, I was happy to have the policy, even when I didn't need it. Peace of mind.

    Edu from UT
    Review Received: October 15, 2018
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    0 out of 1 people found this review helpful
    Travel Insured International policy: Worldwide Trip Protector

    Too early to provide feedback. Depends on how long the claim process takes

    Andrea from TX
    Review Received: October 15, 2018
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    0 out of 1 people found this review helpful
    Travel Insured International policy: Worldwide Trip Protector

    I was unable to go on my trip due to the sudden illness of my beloved dog. I was disappointed my coverage did not include pets.

    Julia from NC
    Review Received: October 12, 2018
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    2 out of 2 people found this review helpful
    Response from Travel Insured International

    We are so sorry to hear about your dog, and we apologize for any frustrations you have experienced with Travel Insured. Unfortunately, our furry best friends are not a defined family member under the plans offered. The only way a traveler may receive a reimbursement is if they purchased a plan with Cancel for Any Reason coverage. Again, we apologize and hope you consider us again in the future.

    Travel Insured International policy: Worldwide Trip Protector

    I spoke with a representative for assistance in making a decision on the best policy for our needs. He was very helpful and didn’t attempt to oversell us. I will continue to use your company for our travel insurance needs.

    Charles from TX
    Review Received: October 11, 2018
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    0 out of 0 people found this review helpful
    Travel Insured International policy: Worldwide Trip Protector

    They listened but weren’t able to help us much. Advised us to just get another hotel and deal with paperwork later when we got home. We were stuck in a typhoon. Not sore if anyone could have helped at that point. Filing claim now. We were safe that’s most important

    Anonymous from CA
    Review Received: October 8, 2018
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    1 out of 1 people found this review helpful