Travel Insured International offers four comprehensive policies on Squaremouth, with their most popular plan, FlexiPAX, featuring a unique ‘a-la-carte’ approach. This allows customers to customize their coverage by selecting the protection limits that best suit their specific trip.
See how Travel Insured International compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customers appreciate Travel Insured International’s helpful and responsive customer service. Many have positive claims experiences, though some report challenges in meeting the provider’s documentation requests.
pre depature rating is really n/a. there was no contact, no need to.
While we were lucky and had a very smooth trip the pre trip interaction was easy to get to to understand the policy and what was covered. We changed the dates several times and that was easy to change as well. I would use them again.
Claims process not good. Pretty straightforward to file claim for trip cancellation through their website, but that is the end of the positive experience. Received various emails over the next couple weeks asking for additional documentation (most of which was already submitted) and that they were getting the file complete. Then they contact you that it has been assigned to a claim specialist and that is the last I heard. I called them, they returned call 2 days later and immediately made a partial payment (I guess they would not have paid anything had I not called). For the remainder of claim, they once again asked for additional documentation - specifically a letter from the vendor stating that I cancelled an admission ticket, the date of cancellation, their cancellation policy, the price of the ticket in dollars and euros. Good luck getting a personal letter from overseas stating all of these things. Two months since filing claim I am still awaiting reimbursement for air and hotel even though I submitted all documentation when I first filed claim. I can not recommend this company.
Very easy to work with and communication was quick and easy when I had an issue to manage
The interaction with the agents, before I bought the insurance and after when my husband jacket, iPhone and wallet with euros, credit card and driving license from Illinois. They are super nice and try to help you as much as they can!! Thank you!!!!
The product did exactly what is what intended for, and more. Claims process was easy and they were expedient in completing everything. Happy that Travel Insured delivered as promised.
N/A
I had to cancel my cruise due to the need for a hip replacement. My claim was approved 10 business days after receipt of my documentation and the check was issued as promised. I spoke to a representative prior to making the claim and his help made the claim experience easy. I highly recommend Travel Insured International.
I had to correct some specifics regarding the profile of my co-traveler. The representative answered my call quickly and corrected the problem skillfully.
We are in the process of filing a medical claim and so far they have been very helpful.
Last updated: November 13, 2026