Overview

Travel Insured International offers four comprehensive policies on Squaremouth, with their most popular plan, FlexiPAX, featuring a unique ‘a-la-carte’ approach. This allows customers to customize their coverage by selecting the protection limits that best suit their specific trip.

Trips Protected
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SINCE 2004
190,220
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AVG. MONTH
3,532
Total Reviews
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SINCE 2004
4,010
Detailed Rating
Customer Service Before Trip
4.48/5
Customer Service During Trip
4.07/5
Customer Service During Claim
3.71/5

See how Travel Insured International compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

Customers appreciate Travel Insured International’s helpful and responsive customer service. Many have positive claims experiences, though some report challenges in meeting the provider’s documentation requests.

  • 5
    2497
  • 4
    747
  • 3
    309
  • 2
    93
  • 1
    137
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  • Travel Insured International policy: FlexiPAX

    We had a to cancel our trip for health reasons ~4 weeks prior to departure. Most of our travel and lodging expenses were refunded by the hotels and airlines; however, there were several random expenses (pre-paid tours, ground transportation, travel agent costs ) that weren't refundable. It took time with paperwork, but we were very happy that those were all reimbursed in full by TII.

    Sara from IA
    Review Received: April 1, 2026
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    Travel Insured International policy: FlexiPAX

    The phone agent was very helpful, walking me through the claims filing process, and the necessary paperwork was sent promptly via email.

    Debra from TX
    Review Received: March 31, 2026
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    Travel Insured International policy: FlexiPAX

    Purchasing was good. For the first time I actually did get sick and paid for a doctor visit and antibiotics so hoping to hear back soon regarding my claim.

    Debra from CA
    Review Received: March 31, 2026
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    Travel Insured International policy: FlexiPAX

    The website provided information about the plans and customer service provided clarification. When I asked questions about more details.

    Robin from WI
    Review Received: March 30, 2026
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    Travel Insured International policy: FlexiPAX

    The Robin Assist teams members were professional and empathetic. ;-)

    Jerald from ID
    Review Received: March 26, 2026
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    Travel Insured International policy: FlexiPAX

    I had an exceptional experience with SquareMouth. Our flight was recently cancelled due to weather, but filing the claim was surprisingly easy and stress-free.
    I was blown away by the speed—everything was approved and paid out in about a week. It’s rare to find a company that handles claims this efficiently. They turned a frustrating travel delay into a totally seamless process. Highly recommend!

    Jonathan from NC
    Review Received: March 26, 2026
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    Travel Insured International policy: FlexiPAX

    We are in the process of completing the forms

    Annette from AZ
    Review Received: March 24, 2026
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    Travel Insured International policy: FlexiPAX

    was able to change policy to one that included scuba diving up to 130 feet.... the original policy in the fine print excluded scuba as a covered
    event ...your specialist found a different policy that covered Scuba Diving.....I was worried once a policy was purchased it couldn't be changed but your specialist told me I had 10 Days to change or cancel....what a relief...any way a great experience as I have purchased atleast 10 policies from you........the fine print or definitions of risky activities can vary widely..... now I realize this and be more careful in the future ...Thanks to your Specialist.........THANK YOU FROM ,,,,Tom Kelly

    THOMAS from SC
    Review Received: March 23, 2026
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    Travel Insured International policy: FlexiPAX

    Claim personnel were polite and courteous. Our claim is being processed and we have not received an approval as of yet.

    Gregory from FL
    Review Received: March 23, 2026
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    Travel Insured International policy: FlexiPAX

    I thought the process was easy enough. The insurance was required.
    The application was easy and clear. The information received was clear.
    The best part everything on my trip went smooth and I did not have to make a claim but it felt good knowing I was covered if I had an unforseen event or accident.

    Kenneth Frank from AZ
    Review Received: March 19, 2026
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