Travelex offers four policies on Squaremouth, including a unique option designed specifically for travelers looking to insure only their flight. All of these policies are underwritten by Berkshire Hathaway Specialty Insurance Company and carry an A++ AM Best rating.
See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.
Fortunately, we did not need the coverage, but it was reassuring to know we had it.
Feel we need to have insurance when traveling abroad, but luckily we did not need to use it.
So far, very responsive. Told me exactly what to do. Medical issue. Not Covid. Have used Travelex before.
Very flexible. I really appreciate the ability to compare different policies and premiums
The claim procedure was very straight forward. The rep I spoke to was very helpful and explained things thoroughly. I appreciated her telling me how long it would take to process - the time frame she gave me was accurate!
We had to change our departure and return dates after executing the policy. I couldn't reach a service agent by phone due to a large volume of calls and sent an email to the policy service department and they responded within a day or two acknowledging the dates of travel.
The claim process was straightforward. They provided clear instructions on documentation required and how to submit. They resolved the claim within 4 weeks of submission. I highly recommend Travelex.
Setting up, reviewing options, getting details were all very straightforward and clear. Lots of good providers, and the ratings were helpful. All information was basically a click away at most.
Just after our trip, we had a question about filing a claim, as we had opted for a car insurance addition and it turns out we are going to need it. We reached out to the provided phone number, and they gave us details we needed. Now that we know what the rental car company is going to do, we can file our claim. Good service so far!
This was the second policy I’ve purchased through your site and will definitely use again for future travel.
Get the insurance. It’s worth the price in these times.