Overview

Travelex offers four policies on Squaremouth, including a unique option designed specifically for travelers looking to insure only their flight. All of these policies are underwritten by Berkshire Hathaway Specialty Insurance Company and carry an A++ AM Best rating.

Trips Protected
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SINCE 2004
95,686
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AVG. MONTH
648
Total Reviews
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SINCE 2004
2,175
Detailed Rating
Customer Service Before Trip
4.47/5
Customer Service During Trip
4.18/5
Customer Service During Claim
4.11/5

See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.43 (2,175 reviews)

Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.

  • 5
    1273
  • 4
    438
  • 3
    181
  • 2
    35
  • 1
    45
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  • Travelex Insurance Services policy: Flight Insure Plus

    Fortunately, we did not need the coverage, but it was reassuring to know we had it.

    Patricia from VA
    Review Received: January 19, 2023
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    1 out of 8 people found this review helpful
    Travelex Insurance Services policy: Flight Insure Plus

    Feel we need to have insurance when traveling abroad, but luckily we did not need to use it.

    Susan from OR
    Review Received: December 24, 2022
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    1 out of 11 people found this review helpful
    Travelex Insurance Services policy: Travel Select

    So far, very responsive. Told me exactly what to do. Medical issue. Not Covid. Have used Travelex before.

    elissa from MD
    Review Received: December 21, 2022
    Was this review helpful?
    19 out of 21 people found this review helpful
    Travelex Insurance Services policy: Travel Basic

    Very flexible. I really appreciate the ability to compare different policies and premiums

    DIANA from WA
    Review Received: December 15, 2022
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    2 out of 4 people found this review helpful
    Travelex Insurance Services policy: Travel Select

    The claim procedure was very straight forward. The rep I spoke to was very helpful and explained things thoroughly. I appreciated her telling me how long it would take to process - the time frame she gave me was accurate!

    Carla from CA
    Review Received: November 21, 2022
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    31 out of 31 people found this review helpful
    Travelex Insurance Services policy: Travel Select

    We had to change our departure and return dates after executing the policy. I couldn't reach a service agent by phone due to a large volume of calls and sent an email to the policy service department and they responded within a day or two acknowledging the dates of travel.

    ROBERT from NM
    Review Received: October 17, 2022
    Was this review helpful?
    20 out of 20 people found this review helpful
    Travelex Insurance Services policy: Travel Select

    K A from WA
    Review Received: October 3, 2022
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    27 out of 27 people found this review helpful

    The claim process was straightforward. They provided clear instructions on documentation required and how to submit. They resolved the claim within 4 weeks of submission. I highly recommend Travelex.

    Travelex Insurance Services policy: Travel Select

    Setting up, reviewing options, getting details were all very straightforward and clear. Lots of good providers, and the ratings were helpful. All information was basically a click away at most.
    Just after our trip, we had a question about filing a claim, as we had opted for a car insurance addition and it turns out we are going to need it. We reached out to the provided phone number, and they gave us details we needed. Now that we know what the rental car company is going to do, we can file our claim. Good service so far!

    Raymond from CA
    Review Received: September 24, 2022
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    8 out of 8 people found this review helpful
    Travelex Insurance Services policy: Travel Select

    This was the second policy I’ve purchased through your site and will definitely use again for future travel.

    Joel from FL
    Review Received: August 25, 2022
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    5 out of 14 people found this review helpful
    Travelex Insurance Services policy: Travel Select

    Get the insurance. It’s worth the price in these times.

    Yu-Pin from NY
    Review Received: August 24, 2022
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    3 out of 7 people found this review helpful