Travelex Travel Insurance Reviews
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Overview
Travelex offers four policies on Squaremouth, including a unique option designed specifically for travelers looking to insure only their flight. All of these policies are underwritten by Berkshire Hathaway Specialty Insurance Company and carry an A++ AM Best rating.
See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.
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“Travelex Insurance Services policy: Travel Select
We were given prompt, responsive advice and answers to our questions.
Robert from Buffalo from NYReview Received: September 30, 2019Was this review helpful?1 out of 1 people found this review helpfulResponse from Travelex Insurance ServicesThank you for posting your great review on Squaremouth!
We are happy to hear that our Customer Solutions department was able to answer all your questions regarding the policy.
Thank you again, and we hope you think of Travelex the next time you travel!
Kind Regards,
Amber“Travelex Insurance Services policy: Travel BasicRobert from WAReview Received: September 29, 2019Was this review helpful?4 out of 4 people found this review helpfulThank you for quickly reviewing and settling my claim. The entire process was clear as to what I documents I needed to present. I received my check 3 weeks later.
It was great to see how easy it was to realize the benefit of purchasing this insurance policy.“Travelex Insurance Services policy: Travel SelectI contacted Travelex once my flight was arranged as I had to increase my coverage. Was easy to do. They responded to me within 24 hours.
Susan from WAReview Received: September 27, 2019Was this review helpful?0 out of 0 people found this review helpfulResponse from Travelex Insurance ServicesThank you for taking the time to leave us a review on Squaremouth.
We are happy to hear that it was easy for you to increase your policy benefits with our Customer Solutions Department.
Thank you again, and we hope you enjoy your trip and think of Travelex the next time you travel.
Kind Regards,
Amber“Travelex Insurance Services policy: Travel SelectMy trip went off without incident and I did not need to file a claim. Having peace of mind that I was covered if something were to have happened was very comforting and enabled me to enjoy my vacation worry free.
Francis from VAReview Received: September 26, 2019Was this review helpful?0 out of 0 people found this review helpfulResponse from Travelex Insurance ServicesThank you for taking the time to leave Travelex a review on Squaremouth.
We are happy to hear that our policy was able to afford you some peace of mind while traveling.
Thank you again, and we hope you think of Travelex the next time you travel.
Kind Regards,
Amber“Travelex Insurance Services policy: Travel SelectSupport during the trip has been minimal; situation was not deemed an emergency.
George from PAReview Received: September 24, 2019Was this review helpful?1 out of 2 people found this review helpfulResponse from Travelex Insurance ServicesThank you for taking the time to voice your concerns on Squaremouth.
Travelex Insurance Services would like the opportunity to review your situation with our emergency travel assistance company, On Call International.
Please email us at TISReviews@TravelexInsurance.com, with as much information as possible. We would like to know what occurred during your trip, including the number you called from, whom you called, and the approximate time and date you called. This information will greatly assist us with our review.
Thank you again, and we look forward to hearing from you.
Kind Regards,
Amber“Travelex Insurance Services policy: Travel Selectis nice experience working with travelex insurance
MARK from NYReview Received: September 23, 2019Was this review helpful?1 out of 5 people found this review helpfulReview Updated: 10/22/2019
My claim takes longer than expected and at the end the amount of claim they approved is like slap in the face and i regret
of buying the policy and I will never recommend to anybody. Even though up to now I havent even received their tiny insult check up to nowResponse from Travelex Insurance ServicesThank you for taking the time to post your review.
We are happy to hear that you had a positive experience with us.
Thank you again, and we look forward to insuring all your future travel.
Kind Regards,
Amber“Travelex Insurance Services policy: Travel SelectSo far, the claim process is very detailed and cumbersome.
John from AZReview Received: September 19, 2019Was this review helpful?0 out of 1 people found this review helpfulResponse from Travelex Insurance ServicesThank you for taking the time to post!
We appreciate the excellent rating. While we value your business and process claims with every consideration related to the details of the policy, it is important to remember that insurance is highly regulated. In order to confirm coverage, documentation, as it relates to the policy purchased, is an important part of the claim process. If you have any questions about your claim you can contact the Claim Administrator at 1-855-205-6054, Monday – Friday, 7:00 am – 7:00 pm CST.
We hope you think of Travelex the next time you are looking to insure your travel!
Thanks again and have a wonderful day!
Kind Regards,
Amber“Travelex Insurance Services policy: Flight Insure PlusI contacted your claims office upon my return from my trip to learn if and how to file a claim as I had gotten ill on the final portion (onboard ship) of my trip. Your staff was extremely helpful, knowledgeable and kind and I have now very easily completed the paperwork required and submitted it to your office. I am now awaiting the results.
ReAnn from NCReview Received: September 14, 2019Was this review helpful?1 out of 1 people found this review helpfulReview Updated: 10/12/2019
This was the first time I had used your service and was extremely happy with the results.
“Travelex Insurance Services policy: Travel SelectEasy to understand purchase with lots of options. Great coverage compared to other policies for just a few dollars more. Great optional additions too.
TravelingNan from NYReview Received: September 8, 2019Was this review helpful?0 out of 0 people found this review helpfulResponse from Travelex Insurance ServicesThank you for taking the time to post!
We value your business and hope you think of Travelex the next time you are looking to insure your travel!
Thanks again and have a wonderful day!
“Travelex Insurance Services policy: Travel SelectI had patellar tendonitis occur while traveling and it was so painful that I had to visit a clinic for diagnosis and recommended treatment. Upon returning from my trip I submitted a small claim for reimbursement of my expenses. My claim was reviewed and paid within one week. I am very satisfied with Travelex Insurance Services and would buy this travel insurance again.
Renee from FLReview Received: September 4, 2019Was this review helpful?3 out of 3 people found this review helpfulResponse from Travelex Insurance ServicesThank you for taking the time to post about your experience.
We are very happy to hear that your claim experience went both smoothly and quickly.
We appreciate your frequent patronage and look forward to insuring all your future travel.
Thank you again, and have a great day!