Travelex Travel Insurance Reviews
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Overview
Travelex offers four policies on Squaremouth, including a unique option designed specifically for travelers looking to insure only their flight. All of these policies are underwritten by Berkshire Hathaway Specialty Insurance Company and carry an A++ AM Best rating.
See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.
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“Travelex Insurance Services policy: Travel Select
It took many months to process a very simple claim for one night of hotel expenses due to a missed airline connection. It took weeks for customer service to respond to emails, and they requested multiple documents irrelevant to our claim. Extremely frustrating.
Harold from CAReview Received: December 4, 2019Was this review helpful?5 out of 5 people found this review helpfulResponse from Travelex Insurance ServicesThank you for taking the time to post on Squaremouth.
We have contacted the Claim Administrator, on your behalf, to research why the review of your claim was delayed. Per the Claim Administrator, the original documentation that was received was either blank or unreadable. This, unfortunately, did cause a delay in reviewing your claim.
We are happy to hear that your claim was processed and you were reimbursed for both Missed Connection and Trip Delay benefits, within 10 business days of receiving all the required documentation.
It is important to remember that insurance is highly regulated, and the proper documentation is an important part in the claims process.
Thank you again, and we hope you think of Travelex the next time you travel.
Kind Regards,
Amber“Travelex Insurance Services policy: Travel BasicMartin from OHReview Received: November 20, 2019Was this review helpful?4 out of 4 people found this review helpfulClaim was settled in a reasonable period, with one error that they fixed.
“Travelex Insurance Services policy: Travel BasicAngelina from DCReview Received: November 18, 2019Was this review helpful?9 out of 9 people found this review helpfulWell the claims associate I spoke with on the phone, Sharon, was friendly and professional, it’s unclear how the claim was Monetized. My flight was delayed more than four hours, and my luggage was then lost in transit to my destination requiring numerous taxis back-and-forth to the airport and an obscenely hi mobile bill to ensure my bag was claimed correctly. All of this was included in my two claims, and yet I only received a small fraction of the money my policy said I would be able to recoup. So while I appreciate the professionalism of the person with whom I spoke, I’m disappointed in the amount that was reimbursed.
“Travelex Insurance Services policy: Travel SelectROBERT from NYReview Received: November 5, 2019Was this review helpful?5 out of 5 people found this review helpfulHaving submitted complete documentation the claim was paid in full within a few weeks. No complaints at all.
“Travelex Insurance Services policy: Travel SelectSmooth and efficient service and still a reasonable price.
Edit from MDReview Received: November 4, 2019Was this review helpful?3 out of 3 people found this review helpfulResponse from Travelex Insurance ServicesThank you for taking the time to post!
We appreciate the excellent rating, and we are glad to hear that everything was smooth and efficient.
Thanks again and we look forward to insuring all your future travel!
Kind Regards,
Amber“Travelex Insurance Services policy: Travel SelectI called in about making a claim for a flight delay and the agent was a bit gruff but gave me the information I needed to understand what was needed for a claim and more information on my benefits.
Joseph from INReview Received: October 29, 2019Was this review helpful?5 out of 5 people found this review helpfulResponse from Travelex Insurance ServicesThank you for taking the time to express your concerns on Squaremouth.
Travelex Insurance Services prides ourselves on our exemplary customer service, and we would like the opportunity to review the phone call that was made.
While our Claim Administrator did find an email that they responded as to what documentation is needed, we were unable to locate any calls from the phone number provided on the policy purchased (TSB224518).
Please provide the phone number you dialed (if available) and the number you called from, along with the approximate date and time you called, to TISReviews@TravelexInsurance.com.
Kind Regards,
Amber“Travelex Insurance Services policy: Travel SelectOkay experience signing up. Have no idea about a claim. I bought based on reviews of claims. Thankfully I did not have to use the product. Although after reading the fine print I will always buy within days of purchasing the tour or travel. Much of my trip turned out not to be covered had I need the insurance. I will be more informed next trip.
LAUREL from WAReview Received: October 29, 2019Was this review helpful?4 out of 4 people found this review helpfulResponse from Travelex Insurance ServicesThank you for taking the time to post on Squaremouth.
Travelex does offer a few different policies, depending on the coverage needed. It is important to purchase the Travel Select policy within 21 days of your first money down on the trip, in order to be eligible for the certain benefits. Such as Financial Default, Pre-Existing Medical Conditions Exclusion Waiver, and some of the optional upgrades. All terms, conditions, limitations, and exclusions apply.
If you have coverage questions about our policies, you may contact our Customer Solutions Department at 1-800-228-9792, Monday – Friday, 7:00am – 7:00 pm CST.
Thank you again, and we look forward to insuring all your future travels.
Kind Regards,
Amber“Travelex Insurance Services policy: Travel SelectI lowered the amount of coverage before departure for one family member and TravelEx was quick to answer the phone, polite, and very responsive to make the change and refund my payment.
Walter from CAReview Received: October 26, 2019Was this review helpful?3 out of 3 people found this review helpful“Travelex Insurance Services policy: Travel SelectSquaremouth website makes comparing policies fairly simple and has handy filters. I had to adjust my policy shortly before our trip and it was just a simple phone call with a friendly agent.
Carla from CAReview Received: October 18, 2019Was this review helpful?2 out of 2 people found this review helpfulResponse from Travelex Insurance ServicesThank you for taking the time to post!
We appreciate the excellent rating, and we are glad to hear that our Customer Solutions Representatives were friendly and helpful. We hope you will think of Travelex the next time you are looking to insure your travel!
Thanks again and have a wonderful day!
Kind Regards,
Amber“Travelex Insurance Services policy: Flight Insure PlusRebecca from TXReview Received: October 11, 2019Was this review helpful?4 out of 4 people found this review helpfulI was very pleased with the way my claim was handled, and very glad I bought insurance for my trip.