Overview

Travelex offers four policies on Squaremouth, including a unique option designed specifically for travelers looking to insure only their flight. All of these policies are underwritten by Berkshire Hathaway Specialty Insurance Company and carry an A++ AM Best rating.

Trips Protected
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SINCE 2004
94,446
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AVG. MONTH
617
Total Reviews
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SINCE 2004
2,164
Detailed Rating
Customer Service Before Trip
4.47/5
Customer Service During Trip
4.18/5
Customer Service During Claim
4.1/5

See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.43 (2,164 reviews)

Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.

  • 5
    1266
  • 4
    436
  • 3
    180
  • 2
    34
  • 1
    45
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  • Travelex Insurance Services policy: Travel Select

    Very accurate information given by phone. Didn't have a big claim but it was taken care of quickly and efficiently.

    Larry from MI
    Review Received: February 8, 2016
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    2 out of 2 people found this review helpful
    Travelex Insurance Services policy: Travel Basic

    Very good service. Reimbursed all that claimed.

    Peter from NY
    Review Received: November 13, 2015
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Basic

    Excellent

    Luz from NJ
    Review Received: November 13, 2015
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    0 out of 1 people found this review helpful
    Travelex Insurance Services policy: Travel Select

    Squaremouth website was easy to use and I asked a question via chat about altitude sickness coverage who quickly determined the answer that yes, we were covered. I didn't file a claim so with all insurance policies, that makes for the happiest customers and company. I personally think all these travel policies are grossly overpriced but I also realize people file many frivolous claims that drive up those costs.

    Michael from WA
    Review Received: October 25, 2015
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Select

    Submitted a medical claim for treatment of an illness during a cruise. It was paid within a couple of weeks and in full. Very satisfied !

    David from OH
    Review Received: October 1, 2015
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    6 out of 6 people found this review helpful
    Travelex Insurance Services policy: Travel Basic

    Filed the claim through the website and had no problems. Thank you.

    Kathleen from WA
    Review Received: September 29, 2015
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Select

    Custom coverage and premium price.
    No interaction attempted during trip.

    Thomas from CO
    Review Received: September 15, 2015
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Flight Insure Plus - Package Plan

    Getting a response from Travelex in Sweden was difficult. It took many calls and they didn't perform when they said they would. Once I finally got them committed on a time it went OK.

    In spite of this, yes, I recommend this policy to others.

    David from WA
    Review Received: September 8, 2015
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    4 out of 5 people found this review helpful
    Travelex Insurance Services policy: Travel Basic

    Yes, I would recommend Travelex for travel insurance. I will be putting in a claim as soon as I receive a bill for services rendered from the urgency care facility in Fairbanks, Ak. and, at that time, I might be able to make a better judgement as to how fast I am reimbursed for money I had to pay.

    Helene from NV
    Review Received: September 6, 2015
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Max

    This is my 2nd time buying travel insurance through SquareMouth, and both times were good experiences. I filed a small claim the first time and it was an easy process. The second trip I didn't have a claim, but called with questions and the customer service reps were great. My only recommendation would be to rewrite the policy so it's not as confusing when there are exceptions and conflicting information. Thank you! I will be using you again.

    Debbie from CA
    Review Received: August 6, 2015
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    0 out of 0 people found this review helpful