Compare Travelex Insurance Services Plans in Just A Few Simple Steps
Travelex offers four policies on Squaremouth, including a unique option designed specifically for travelers looking to insure only their flight. All of these policies are underwritten by Berkshire Hathaway Specialty Insurance Company and carry an A++ AM Best rating.
See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.
Sent all of our receipts through and most of them were paid on the first submittal. I called about why the other items weren't paid and they were paid about 2 weeks later. Not sure why they all weren't paid the first time. Seemed a bit questionable, but nonetheless, they were paid.
I have contacted the Claims Administrator on your behalf and have been advised that based on the conversation they had with you on July 27th, an additional review of your claim was conducted.
Upon review of your file, it was identified that based on the information currently on file, you were eligible for an additional reimbursement.
I apologize for this oversight and trust this resolution is satisfactory. We hope you will think of Travelex the next time you are looking to insure your travel.
Fast no hassle reimbursement for claim . Since we are Medicare recipients we buy medical travel insurance for traveling internationally. My wife tripped on a cobblestone in Paris and in keeping her balance tore a tendon in her left foot. The exam, x-ray, crutches etc at the American Hospital in Paris totaled about 425 euros. When we returned home a claim was filed with Travelex following their instructions. Travelex never called or contacted us but in less than three weeks we received a full reimbursement for our claim. Very satisfied with policy and price from SquareMouth. Will definitely use this company again.
Thank you for taking the time to post!
It's important to our company to hear that our claims processes are fair and reimbursement for losses are received promptly.
We appreciate the excellent rating and we hope you will think of Travelex the next time you are looking to insure your travel!
Thanks again and have a wonderful day!
The fact I have to provide my flight information is challenging. We fly on Southwest and I don't have an itinerary from them.
We thank you for taking the time to put your concerns in writing and are sorry to hear of your frustration.
Insurance is highly regulated and in order to confirm coverage, completed claim forms and documentation are an important part of the claim process in order to validate coverage as it relates to the specific conditions as listed in the plan purchased.
I have contacted the Claims Administrator on your behalf and have been advised that to date the completed claim forms have not been received by our claims department.
Please submit the completed claim forms, along with the original receipts, copy of e-ticket and/or email confirmation from the airline and we will be happy to review your claim.
Travelex makes every effort to review all concerns from our clients and we hope this provides clarification.
Thank you for posting a review.
A member of our Zero Complaint Team contacted you today with details on the items needed to process your claim.
Please contact us at 800-240-0369 if you have any questions, we are happy to help.
Thank you.
I was on vacation 18 days and never received my checked luggage. I have now been home a week and still do not have it. I filed the claim and have not heard anything.
I continually had to email for updates instead of being updated.
Again, the last time my checked bag was seen is whenbi checked it at the airport on June 16.
Thank you for taking the time to post!
Insurance is highly regulated and in order to confirm coverage, completed claim forms and documentation are an important part of the claim process. Occasionally, additional documentation is required by our claims administrator in order to validate coverage as it relates to the specific conditions as listed in the plan purchased.
I have contacted the Claims Administrator on your behalf and have been advised that the additional email correspondence was submitted on July 11th and July 12, 2016.
The claim was assessed and paid on July 13, 2016. You should receive your reimbursement within 7-10 days, via the United States Postal Service.
I trust this resolution is satisfactory and we hope you will think of Travelex the next time you are looking to insure your travel. Thanks again and have a wonderful day!
Easy and straight-forward.
Policy was easy to understand and provided what I needed.
Was reasonable in price for two seniors.
Insurance provided peace of mind to my wife in case something happened like a fatal plane crash. We normally only carry a lesser amount of life insurance due to affordability, so this helped having more insurance on my trip
all good.
The print was difficult to read the policy number - and it wasn't exactly clear which of the 4 numbers you call when you need assistance. Basically, you fend for yourself, and then go back to airlines and get "incident report", which I still have to get, and then they have you file a claim, which we will see how that works. Very glad to have a policy though - and didn't realize that it covered trip interruption, so paying for a hotel when stranded was a bit less concerning.
I bought a policy before my trip to Canada, but when my trip was unexpectedly extended, I called to extend the insurance. Unfortunately, the coverage was substantially less. I used no choice but to take it. Then, I wound up in the hospital. The company covered my claim up to the limits of the policy, $2500. I am satisfied, because they gave me what they promised. Read all the fine print. Buy your policy before you leave the US. Save all receipts and provide documentation. This is an honest company that does what it says. Just make sure you buy what you need.
The customer service representative was very informative and we were impressed that she followed up on my husband's condition more than once.