Travelex Travel Insurance Reviews

Your customer experience is very important to us at Travelex Insurance. Please email us the phone number you called from, the approximate time and date, and the number you dialed to reach Travelex Insurance at tisreviews@travelexinsurance.com. Once we are able to review your situation, we will email you directly.

Thank you for taking the time to post! We have reached out to Zurich Travel Claims Administration (“Zurich”) the claim administrator for the policy you purchased. Zurich informed us that your claim was submitted on 6/4/25. The normal claims processing time is 15 business days after all documentation has been received.

For claims questions, please contact Zurich at 800-501-4781, Monday - Friday: 7:00 am-7:00pm CT, by email at support@zurichtravelclaims.com.

Thank you for taking the time to post on Squaremouth.com. We will pass along your praise to the representative that helped you! We’re so happy to hear that you received helpful and professional assistance. So glad you did not have any issues while on your trip!

Thank you for reaching out to Travelex Insurance Services on Squaremouth.com. Your customer experience is very important to us. We did contact Zurich Travel Assist, the travel assistance company, and they did not locate a phone call from the phone number listed on the policy you purchased.

We believe the date you would have called would have been your departure date, March 29th. Please send us the approximate time you tried to contact us, the phone number you dialed, and the phone number you called from to tisreviews@travelexinsurance.com so that we can investigate your concerns.

Sincerely,

Travelex Insurance Services Inc.

Thank you for reaching out to us on Squaremouth.com review site and for the Excellent rating!

The Travel Basic policy that you purchased is a named peril policy meaning it offers 12 covered reasons for trip cancellation and trip interruption.

Two of the covered reasons are below, and in the policy on page 4 of 19:

Environment

Inclement Weather which causes delay or cancellation of travel;
The Insured’s, or a Traveling Companion’s Primary Residence being made Uninhabitable by Natural Disaster, Named Storm, vandalism, or burglary.

Travelex Insurance Services (“Travelex”) Ultimate plan is also available on Squaremouth.com. The Travelex Ultimate plan offers 26 covered reasons, including the covered reason above and the insured’s uninhabitable accommodation at his/her destination.

We are happy to hear your trip went smoothly and you didn’t need the insurance.

Thank you again, and we hope you think of Travelex the next time you travel.

Sincerely,

Travelex Insurance Services Inc.

Thank you for taking the time to post! We’re happy to hear about your positive claims experience and your reimbursement being received promptly. We hope you had a great trip and will keep us in mind for future travels.

Thank you for taking the time to post! We’re so happy to hear you're a customer - we love protecting travel dreams! So glad you did not have any issues while on your trip!

Thank you for reaching out to Travelex Insurance Services. Your customer experience is very important to us. Please send us the number that you called, along with approximate date and time when you tried to contact us to tisreviews@travelexinsurance.com so that we can investigate your concerns. We investigated the phone number associated with your policy and we did not find any calls in our Customer Solutions Department, if you called from a different number, please send that to us too.