Overview

Travelex offers four policies on Squaremouth, including a unique option designed specifically for travelers looking to insure only their flight. All of these policies are underwritten by Berkshire Hathaway Specialty Insurance Company and carry an A++ AM Best rating.

Trips Protected
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SINCE 2004
94,471
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AVG. MONTH
619
Total Reviews
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SINCE 2004
2,164
Detailed Rating
Customer Service Before Trip
4.47/5
Customer Service During Trip
4.18/5
Customer Service During Claim
4.1/5

See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.43 (2,164 reviews)

Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.

  • 5
    1266
  • 4
    436
  • 3
    180
  • 2
    34
  • 1
    45
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  • Travelex Insurance Services policy: Travel Basic

    Our claim was processed quickly and paid in full.

    Carol from CO
    Review Received: March 7, 2014
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    50 out of 54 people found this review helpful
    Travelex Insurance Services policy: Travel Select

    Have purchased many policies from Squaremouth, and this is the first claim. Our return trip was interrupted due to Storm Leon
    and when I telephoned Squaremouth claims, from Johannesburg asking about assistance the answer was less than satisfactory.
    I reserve judgement until the outcome of the claim.

    Roy from TX
    Review Received: March 5, 2014
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    30 out of 32 people found this review helpful
    Travelex Insurance Services policy: Travel Max

    No claim therefore can not review

    michael from FL
    Review Received: March 1, 2014
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Max

    Did not require to make a claim.

    Partha from CA
    Review Received: February 25, 2014
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Select

    On the first page of this survey I thought you were talking about a different trip. I did file a claim on this trip and I was very pleased with my experience. The claim was paid in full and with a minimum of paper work. Also, the company worked hard to find me an alternate flight due to a family emergency.

    Shannon from VA
    Review Received: February 23, 2014
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Flight Insure Plus - Package Plan

    I didn't need to access any travel insurance benefits this trip, however my past experience with this company and claims filed have been excellent regarding responsiveness, and also a supportive attitude in calling in past travel concerns that came up. I'll use this company again and again.

    Cathy from OR
    Review Received: February 18, 2014
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    23 out of 27 people found this review helpful
    Travelex Insurance Services policy: Travel Max

    Contact during trip was very quick and efficient. They faxed the Dr's office in Thailand all necessary forms and were quick to follow up and inquire as to whether further assistance would be necessary re: trip cancellation.

    Small claim was processed and reimbursed in about 1 month from submit date.

    Andrew from TX
    Review Received: February 17, 2014
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    41 out of 41 people found this review helpful
    Travelex Insurance Services policy: Travel Select

    Do not have to use services, but it was nice to know we had it.

    Thomas from UT
    Review Received: February 16, 2014
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Basic

    Provider sent policy information after coverage was purchased. No claim was filed, and no other correspondence was necessary.

    Richard from AL
    Review Received: January 20, 2014
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Plus

    Maybe it's superstition, but I consider buying this policy akin to carrying an umbrella. When I have that umbrella, it never rains. Thanks for being there for me.....just in case.

    Marvin from CA
    Review Received: January 18, 2014
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    0 out of 0 people found this review helpful