Overview

Travelex offers four policies on Squaremouth, including a unique option designed specifically for travelers looking to insure only their flight. All of these policies are underwritten by Berkshire Hathaway Specialty Insurance Company and carry an A++ AM Best rating.

Trips Protected
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SINCE 2004
95,750
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AVG. MONTH
657
Total Reviews
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SINCE 2004
2,175
Detailed Rating
Customer Service Before Trip
4.47/5
Customer Service During Trip
4.18/5
Customer Service During Claim
4.11/5

See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.43 (2,175 reviews)

Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.

  • 5
    1273
  • 4
    438
  • 3
    181
  • 2
    35
  • 1
    45
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  • Travelex Insurance Services policy: Travel Select

    The total (and only) communication we got from this insurance carrier was a single page Summary of Coverage coming from Sqauremouth.

    No communication at all was received from the carrier (Travelex Insurance). We certainly expected to get some certificate, or proof of coverage, but we received nothing from Travelex.

    I wondered if we had a claim if they would even know they had covered us with a policy. I would not recommend them or use them again.

    Gerald from FL
    Review Received: May 18, 2014
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    66 out of 70 people found this review helpful
    Travelex Insurance Services policy: Travel Select

    Getting the insurance was easy. Did not have a claim so have no idea how the company would act in that case.

    SAMUEL from NY
    Review Received: May 11, 2014
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Select

    Did everything via internet so no direct content with Squaremouth. They issued the policy quickly and I had no further contact.

    Donald from FL
    Review Received: April 26, 2014
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    1 out of 5 people found this review helpful
    Travelex Insurance Services policy: Flight Insure Plus - Package Plan

    I received my confirmation from Travelex very promptly after purchasing my coverage, which I appreciated. Everything seemed very straightforward.

    Hillary from MO
    Review Received: April 19, 2014
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    6 out of 10 people found this review helpful
    Travelex Insurance Services policy: Travel Basic

    1-5, with 5 being excellent.

    Patti from NC
    Review Received: April 4, 2014
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Select

    Didn't have to file a claim and provider was great with any questions I had both when making purchase and about my policy. I am just glad we had the insurance just in case!

    David from UT
    Review Received: March 17, 2014
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Basic

    Our claim was processed quickly and paid in full.

    Carol from CO
    Review Received: March 7, 2014
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    50 out of 54 people found this review helpful
    Travelex Insurance Services policy: Travel Select

    Have purchased many policies from Squaremouth, and this is the first claim. Our return trip was interrupted due to Storm Leon
    and when I telephoned Squaremouth claims, from Johannesburg asking about assistance the answer was less than satisfactory.
    I reserve judgement until the outcome of the claim.

    Roy from TX
    Review Received: March 5, 2014
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    30 out of 32 people found this review helpful
    Travelex Insurance Services policy: Travel Max

    No claim therefore can not review

    michael from FL
    Review Received: March 1, 2014
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Max

    Did not require to make a claim.

    Partha from CA
    Review Received: February 25, 2014
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    0 out of 0 people found this review helpful