Travelex offers four policies on Squaremouth, including a unique option designed specifically for travelers looking to insure only their flight. All of these policies are underwritten by Berkshire Hathaway Specialty Insurance Company and carry an A++ AM Best rating.
See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.
Our claim was processed quickly and paid in full.
Have purchased many policies from Squaremouth, and this is the first claim. Our return trip was interrupted due to Storm Leon
and when I telephoned Squaremouth claims, from Johannesburg asking about assistance the answer was less than satisfactory.
I reserve judgement until the outcome of the claim.
No claim therefore can not review
Did not require to make a claim.
On the first page of this survey I thought you were talking about a different trip. I did file a claim on this trip and I was very pleased with my experience. The claim was paid in full and with a minimum of paper work. Also, the company worked hard to find me an alternate flight due to a family emergency.
I didn't need to access any travel insurance benefits this trip, however my past experience with this company and claims filed have been excellent regarding responsiveness, and also a supportive attitude in calling in past travel concerns that came up. I'll use this company again and again.
Contact during trip was very quick and efficient. They faxed the Dr's office in Thailand all necessary forms and were quick to follow up and inquire as to whether further assistance would be necessary re: trip cancellation.
Small claim was processed and reimbursed in about 1 month from submit date.
Do not have to use services, but it was nice to know we had it.
Provider sent policy information after coverage was purchased. No claim was filed, and no other correspondence was necessary.
Maybe it's superstition, but I consider buying this policy akin to carrying an umbrella. When I have that umbrella, it never rains. Thanks for being there for me.....just in case.