Travelex Travel Insurance Reviews

I find the squaremouth staff to be very helpful and professional

I think the insurance is absurdly expensive. There is a requirement by the insurance provider that the trip cancellation insurance be purchased within a few weeks of making reservations and paying deposits. "Cancel for any reason" is not a standard offer but is an additional premium. The consumer is paying about 10% of the cost of their trip for basic cancellation/evacuation insurance. After going on Safari in very remote places without phone or internet service, I am not sure how I would have contacted anyone to use the insurance. I had questions about the insurance And tried calling customer service before my departure date from the USA to find they are not open on weekends......However, if you want to BUY a new policy, that service is available 24/7.

This policy cost about half the amount of the insurance provided by our tour company. It was a better policy in that it provided primary medical coverage as opposed to secondary with the tour provider.

Unfortunately, we had to file two claims under this policy. One was a medical claim in Paris and the second was for trip interruption. Under the medical claim we made certain that we got a receipt from the medical provider as well as a report of the treatment (a simple one sentence statement on the receipt seemed to satisfy Travelex/ Old Republic).

On the trip interruption, we were stranded in JFK on our return due to weather. We were rebooked by our carrier on a flight almost three days later. We booked a room for the night at an airport hotel and managed to snag a rental car the following day and drove the final leg of our trip home. Travelex/ Old Republic paid for the room, rental car, and tolls for this trip. They did not pay for fuel, because the receipt we submitted was for a fill-up on the day after we returned home. If I did this again, I would be certain to fill the rental vehicle with fuel the day that we got back to our home so that we qualified for reimbursement.

All claims were submitted per Travelex/Old Republic requirements. This included original copies of all expense receipts as well as a copy of the tour company invoice and a copy of the tour operator contract covering trip interruption. We received our settlement check about two weeks after submitting our claim. Overall, we were very satisfied with our experience in this matter.

Excellent

My wife did most of the planning for this trip, but we were pleased with the service.

We had a small amount claim with this policy. The company worked out my claim very fast. I was happy with it. Thanks.

Excellent policy inexpensive & saved me a bundle on car rental insurance. .

I have sent off my claim and have not recieved a response in a month.
My husband died unexpectedly before our trip. So we did not make the trip.

no claims

The total (and only) communication we got from this insurance carrier was a single page Summary of Coverage coming from Sqauremouth.

No communication at all was received from the carrier (Travelex Insurance). We certainly expected to get some certificate, or proof of coverage, but we received nothing from Travelex.

I wondered if we had a claim if they would even know they had covered us with a policy. I would not recommend them or use them again.