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Overview

Travelex offers four policies on Squaremouth, including a unique option designed specifically for travelers looking to insure only their flight. All of these policies are underwritten by Berkshire Hathaway Specialty Insurance Company and carry an A++ AM Best rating.

Trips Protected
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SINCE 2004
94,471
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AVG. MONTH
619
Total Reviews
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SINCE 2004
2,164
Detailed Rating
Customer Service Before Trip
4.47/5
Customer Service During Trip
4.18/5
Customer Service During Claim
4.1/5

See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.43 (2,164 reviews)

Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.

  • 5
    1266
  • 4
    436
  • 3
    180
  • 2
    34
  • 1
    45
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  • Travelex Insurance Services policy: Travel Select

    This is not really accurate since I didn't submit a claim.

    Laura from AZ
    Review Received: November 16, 2013
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    Travelex Insurance Services policy: Travel Basic

    Purchase of the policy was quite straightforward and easy and I thought the price was competitive. However, since the most important interaction with any insurance company is the claims process and we did not need to make a claim, I can't provide the insights travel insurance buyers would value most highly.

    Gerald from MO
    Review Received: November 16, 2013
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    Travelex Insurance Services policy: Travel Basic

    No claim presented! No information after payment and no policy ever received.

    Eileen from NY
    Review Received: November 9, 2013
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    Travelex Insurance Services policy: Travel Plus

    I didn't need to make any claims, and felt very assured that if there was a need for a claim, it would have been handled promptly.

    Janice from WA
    Review Received: November 5, 2013
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    Travelex Insurance Services policy: Travel Select

    We were fortunate that we did not have to file a claim; however I was glad that we had the insurance, just incase something happened. The information provided by the carrier was quite good and they provided that information in an efficient manner.

    Bruce from GA
    Review Received: November 2, 2013
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    Travelex Insurance Services policy: Travel Plus

    Not applicable. Did not file any claims.

    TM from WA
    Review Received: October 30, 2013
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    Travelex Insurance Services policy: Travel Select

    No claim

    Bruce from KS
    Review Received: October 28, 2013
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    Travelex Insurance Services policy: Travel Basic

    No claim, no problem. These questions simply are not applicable to our experience.

    Tom from NY
    Review Received: October 28, 2013
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    Travelex Insurance Services policy: TraveLite

    We did have trouble getting a visa. Could not travel so... wasted our money since that is not covered. Cost us $2000 in re-booking fees.

    Lily from OR
    Review Received: October 25, 2013
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    Travelex Insurance Services policy: TraveLite

    Always very happy with my service and with Travelex. Always super easy to file a claim, no problems. I will always purchase travel insurance through Squaremouth. Always well worth it.

    diana from TX
    Review Received: October 23, 2013
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