Overview

Travelex offers four policies on Squaremouth, including a unique option designed specifically for travelers looking to insure only their flight. All of these policies are underwritten by Berkshire Hathaway Specialty Insurance Company and carry an A++ AM Best rating.

Trips Protected
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SINCE 2004
95,750
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AVG. MONTH
657
Total Reviews
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SINCE 2004
2,175
Detailed Rating
Customer Service Before Trip
4.47/5
Customer Service During Trip
4.18/5
Customer Service During Claim
4.11/5

See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.43 (2,175 reviews)

Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.

  • 5
    1273
  • 4
    438
  • 3
    181
  • 2
    35
  • 1
    45
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  • Travelex Insurance Services policy: Travel Basic

    have not yet processed the claim

    susan from FL
    Review Received: December 20, 2013
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    Travelex Insurance Services policy: TraveLite

    Great

    Rafael R Gonzalez from TX
    Review Received: December 16, 2013
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Select

    This will be the first time we've ever had to file a claim, so it's hard to rate them until the claim is satisfied (proof is in the pudding). Thus far they have been very helpful. I can't believe the mounds of paperwork that you must complete though!! Save every piece of paperwork would be my advise and if you have to pay something in cash, i.e. taxi - don't expect to be reimbursed.

    David from AZ
    Review Received: December 8, 2013
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    13 out of 13 people found this review helpful
    Travelex Insurance Services policy: Travel Plus

    We did not have to file a claim. You really don't know how good a policy is until you have to use it--which we hope we will never have to find out.

    Claudia from UT
    Review Received: December 8, 2013
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Basic

    Happy to report that there was no "required" interaction with the carrier directly. Trip was an exciting motorcycle adventure and the incidental damage to the rented motorcycle was not covered by this policy.

    JOHN from NM
    Review Received: December 3, 2013
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Select

    Thankfully, I did not make a claim, so I have no idea how they would have performed.

    Victoria from SC
    Review Received: November 19, 2013
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Select

    This is not really accurate since I didn't submit a claim.

    Laura from AZ
    Review Received: November 16, 2013
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Basic

    Purchase of the policy was quite straightforward and easy and I thought the price was competitive. However, since the most important interaction with any insurance company is the claims process and we did not need to make a claim, I can't provide the insights travel insurance buyers would value most highly.

    Gerald from MO
    Review Received: November 16, 2013
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Basic

    No claim presented! No information after payment and no policy ever received.

    Eileen from NY
    Review Received: November 9, 2013
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Plus

    I didn't need to make any claims, and felt very assured that if there was a need for a claim, it would have been handled promptly.

    Janice from WA
    Review Received: November 5, 2013
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    0 out of 0 people found this review helpful