Overview

Travelex offers four policies on Squaremouth, including a unique option designed specifically for travelers looking to insure only their flight. All of these policies are underwritten by Berkshire Hathaway Specialty Insurance Company and carry an A++ AM Best rating.

Trips Protected
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SINCE 2004
94,471
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AVG. MONTH
619
Total Reviews
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SINCE 2004
2,164
Detailed Rating
Customer Service Before Trip
4.47/5
Customer Service During Trip
4.18/5
Customer Service During Claim
4.1/5

See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.43 (2,164 reviews)

Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.

  • 5
    1266
  • 4
    436
  • 3
    180
  • 2
    34
  • 1
    45
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  • Travelex Insurance Services policy: TraveLite

    no claim was filed but my legs and Arms were bruised considerably on four spots when cruise ship was moving
    suddenly and i hit myself on the small wooden side table
    at night in the ships cabin!!
    I took care of blood stains with Hansa plast please do not involve FACEBOOK

    Horst from FL
    Review Received: October 17, 2013
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Basic

    My wife and I had booked a European river cruise. A couple of weeks before our scheduled departure I broke my leg and we had to cancel the trip. We sent the appropriate paperwork to SquareMouth and they quite promptly sent us a refund check. No fuss, no problems.

    Thank you SquareMouth.

    Steven from CA
    Review Received: October 15, 2013
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    58 out of 60 people found this review helpful
    Travelex Insurance Services policy: Travel Plus

    We had no need for the insurance provider during the trip and do not have a claim to be processed

    Joseph from MO
    Review Received: October 14, 2013
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Max

    I did not need to make a claim on the policy.

    Susan from MD
    Review Received: October 12, 2013
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: TraveLite

    Nothing here to rate. I received my paperwork and never heard from the provider again

    Stan from NY
    Review Received: October 6, 2013
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Basic

    I only used online services and made no claim so cannot possibly review the performance of the company and it's product. The most important proof is always in the way a claim is handled so I'm unable to make any judgment.

    Karen from WA
    Review Received: October 2, 2013
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Basic

    There was no interaction because there was no claim. Nothing to evaluate

    Charles from MI
    Review Received: September 25, 2013
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Max

    I did not use your services during or after the trip so I am unable to rate them.

    Richard from WA
    Review Received: September 22, 2013
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: TraveLite

    No complaints as I did not need any customer service

    Elsa from WA
    Review Received: September 21, 2013
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: TraveLite

    no claim needed

    JOHN from CO
    Review Received: September 17, 2013
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    0 out of 0 people found this review helpful