See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.
Getting the insurance was easy. Did not have a claim so have no idea how the company would act in that case.
Did everything via internet so no direct content with Squaremouth. They issued the policy quickly and I had no further contact.
I received my confirmation from Travelex very promptly after purchasing my coverage, which I appreciated. Everything seemed very straightforward.
1-5, with 5 being excellent.
Didn't have to file a claim and provider was great with any questions I had both when making purchase and about my policy. I am just glad we had the insurance just in case!
Our claim was processed quickly and paid in full.
Have purchased many policies from Squaremouth, and this is the first claim. Our return trip was interrupted due to Storm Leon
and when I telephoned Squaremouth claims, from Johannesburg asking about assistance the answer was less than satisfactory.
I reserve judgement until the outcome of the claim.
No claim therefore can not review
Did not require to make a claim.
On the first page of this survey I thought you were talking about a different trip. I did file a claim on this trip and I was very pleased with my experience. The claim was paid in full and with a minimum of paper work. Also, the company worked hard to find me an alternate flight due to a family emergency.
Last updated: September 16, 2026