Overview

Travelex offers four policies on Squaremouth, including a unique option designed specifically for travelers looking to insure only their flight. All of these policies are underwritten by Berkshire Hathaway Specialty Insurance Company and carry an A++ AM Best rating.

Trips Protected
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SINCE 2004
95,750
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AVG. MONTH
657
Total Reviews
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SINCE 2004
2,175
Detailed Rating
Customer Service Before Trip
4.47/5
Customer Service During Trip
4.18/5
Customer Service During Claim
4.11/5

See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.43 (2,175 reviews)

Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.

  • 5
    1273
  • 4
    438
  • 3
    181
  • 2
    35
  • 1
    45
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  • Travelex Insurance Services policy: Travel Select

    We were fortunate that we did not have to file a claim; however I was glad that we had the insurance, just incase something happened. The information provided by the carrier was quite good and they provided that information in an efficient manner.

    Bruce from GA
    Review Received: November 2, 2013
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    Travelex Insurance Services policy: Travel Plus

    Not applicable. Did not file any claims.

    TM from WA
    Review Received: October 30, 2013
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Select

    No claim

    Bruce from KS
    Review Received: October 28, 2013
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Basic

    No claim, no problem. These questions simply are not applicable to our experience.

    Tom from NY
    Review Received: October 28, 2013
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: TraveLite

    We did have trouble getting a visa. Could not travel so... wasted our money since that is not covered. Cost us $2000 in re-booking fees.

    Lily from OR
    Review Received: October 25, 2013
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: TraveLite

    Always very happy with my service and with Travelex. Always super easy to file a claim, no problems. I will always purchase travel insurance through Squaremouth. Always well worth it.

    diana from TX
    Review Received: October 23, 2013
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: TraveLite

    no claim was filed but my legs and Arms were bruised considerably on four spots when cruise ship was moving
    suddenly and i hit myself on the small wooden side table
    at night in the ships cabin!!
    I took care of blood stains with Hansa plast please do not involve FACEBOOK

    Horst from FL
    Review Received: October 17, 2013
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Basic

    My wife and I had booked a European river cruise. A couple of weeks before our scheduled departure I broke my leg and we had to cancel the trip. We sent the appropriate paperwork to SquareMouth and they quite promptly sent us a refund check. No fuss, no problems.

    Thank you SquareMouth.

    Steven from CA
    Review Received: October 15, 2013
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    58 out of 60 people found this review helpful
    Travelex Insurance Services policy: Travel Plus

    We had no need for the insurance provider during the trip and do not have a claim to be processed

    Joseph from MO
    Review Received: October 14, 2013
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Max

    I did not need to make a claim on the policy.

    Susan from MD
    Review Received: October 12, 2013
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    0 out of 0 people found this review helpful