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Trips Protected
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SINCE 2004
27,469
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AVG. MONTH
1
Total Reviews
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SINCE 2004
2,216
Detailed Rating
Customer Service Before Trip
4.47/5
Customer Service During Trip
4.17/5
Customer Service During Claim
4.11/5

See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.43 (2,216 reviews)

Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.

  • 5
    1297
  • 4
    448
  • 3
    185
  • 2
    38
  • 1
    45
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  • Travelex Insurance Services policy: Travel Select

    Getting the insurance was easy. Did not have a claim so have no idea how the company would act in that case.

    SAMUEL from NY
    Review Received: May 11, 2014
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Select

    Did everything via internet so no direct content with Squaremouth. They issued the policy quickly and I had no further contact.

    Donald from FL
    Review Received: April 26, 2014
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    1 out of 5 people found this review helpful
    Travelex Insurance Services policy: Flight Insure Plus - Package Plan

    I received my confirmation from Travelex very promptly after purchasing my coverage, which I appreciated. Everything seemed very straightforward.

    Hillary from MO
    Review Received: April 19, 2014
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    6 out of 10 people found this review helpful
    Travelex Insurance Services policy: Travel Basic

    1-5, with 5 being excellent.

    Patti from NC
    Review Received: April 4, 2014
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Select

    Didn't have to file a claim and provider was great with any questions I had both when making purchase and about my policy. I am just glad we had the insurance just in case!

    David from UT
    Review Received: March 17, 2014
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Basic

    Our claim was processed quickly and paid in full.

    Carol from CO
    Review Received: March 7, 2014
    Was this review helpful?
    50 out of 54 people found this review helpful
    Travelex Insurance Services policy: Travel Select

    Have purchased many policies from Squaremouth, and this is the first claim. Our return trip was interrupted due to Storm Leon
    and when I telephoned Squaremouth claims, from Johannesburg asking about assistance the answer was less than satisfactory.
    I reserve judgement until the outcome of the claim.

    Roy from TX
    Review Received: March 5, 2014
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    30 out of 32 people found this review helpful
    Travelex Insurance Services policy: Travel Max

    No claim therefore can not review

    michael from FL
    Review Received: March 1, 2014
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Max

    Did not require to make a claim.

    Partha from CA
    Review Received: February 25, 2014
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    0 out of 0 people found this review helpful
    Travelex Insurance Services policy: Travel Select

    On the first page of this survey I thought you were talking about a different trip. I did file a claim on this trip and I was very pleased with my experience. The claim was paid in full and with a minimum of paper work. Also, the company worked hard to find me an alternate flight due to a family emergency.

    Shannon from VA
    Review Received: February 23, 2014
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    0 out of 0 people found this review helpful

Last updated: September 16, 2026