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Overview

Travelex offers four policies on Squaremouth, including a unique option designed specifically for travelers looking to insure only their flight. All of these policies are underwritten by Berkshire Hathaway Specialty Insurance Company and carry an A++ AM Best rating.

Trips Protected
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SINCE 2004
97,146
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AVG. MONTH
787
Total Reviews
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SINCE 2004
2,183
Detailed Rating
Customer Service Before Trip
4.47/5
Customer Service During Trip
4.17/5
Customer Service During Claim
4.11/5

See how Travelex Insurance Services compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.43 (2,183 reviews)

Travelex customers often praise the helpful and easily accessible customer service. However, some travelers feel the provider could offer more updates during the claims process, and that reimbursements can take longer than expected.

  • 5
    1277
  • 4
    441
  • 3
    182
  • 2
    35
  • 1
    45
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  • Travelex Insurance Services policy: Travel Basic

    Happy to report that there was no "required" interaction with the carrier directly. Trip was an exciting motorcycle adventure and the incidental damage to the rented motorcycle was not covered by this policy.

    JOHN from NM
    Review Received: December 3, 2013
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    Travelex Insurance Services policy: Travel Select

    Thankfully, I did not make a claim, so I have no idea how they would have performed.

    Victoria from SC
    Review Received: November 19, 2013
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    Travelex Insurance Services policy: Travel Select

    This is not really accurate since I didn't submit a claim.

    Laura from AZ
    Review Received: November 16, 2013
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    Travelex Insurance Services policy: Travel Basic

    Purchase of the policy was quite straightforward and easy and I thought the price was competitive. However, since the most important interaction with any insurance company is the claims process and we did not need to make a claim, I can't provide the insights travel insurance buyers would value most highly.

    Gerald from MO
    Review Received: November 16, 2013
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    Travelex Insurance Services policy: Travel Basic

    No claim presented! No information after payment and no policy ever received.

    Eileen from NY
    Review Received: November 9, 2013
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    Travelex Insurance Services policy: Travel Plus

    I didn't need to make any claims, and felt very assured that if there was a need for a claim, it would have been handled promptly.

    Janice from WA
    Review Received: November 5, 2013
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    Travelex Insurance Services policy: Travel Select

    We were fortunate that we did not have to file a claim; however I was glad that we had the insurance, just incase something happened. The information provided by the carrier was quite good and they provided that information in an efficient manner.

    Bruce from GA
    Review Received: November 2, 2013
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    Travelex Insurance Services policy: Travel Plus

    Not applicable. Did not file any claims.

    TM from WA
    Review Received: October 30, 2013
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    Travelex Insurance Services policy: Travel Select

    No claim

    Bruce from KS
    Review Received: October 28, 2013
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    Travelex Insurance Services policy: Travel Basic

    No claim, no problem. These questions simply are not applicable to our experience.

    Tom from NY
    Review Received: October 28, 2013
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